HARIHARAN V
Senior Process Executive
Villupuram
Summary
Applying and expanding my view and knowledge in the intellectual world. To imbibe your work culture and deliver my potential to organization’s growth and to utilize the opportunity to continuously learn, research and contribute to the organization’s goal with my hard work.
Overview
3
3
years of professional experience
1
1
Language
Work History
Senior Process Executive
Cognizant Technology Solutions
09.2023 - 01.2026
- Promoted as Senior Process Executive in Cognizant Technology Solutions from Sep-2023 to Jan-2026.
- Roles & Responsibilities
- Working for US Client Experience: Catalog Process, Data Analyzing
- Quality Analysis for Raw Data, Content Management, Image Source & Resize, Attribute Filling, Categorization, Title Building, SKU Building, Price Changing Option for Client Desktop, Wall-E Tool
- Walmart -Data Cleansing and Catalog Management
- Selected as Processor for WALMART project. In short period of time promoted as quality analyst amongst 60 associates. Roles: Quality Analysis
- Cognizant Technology Solutions
- MS - Word, Excel, Power point Vlookup, Hlookup, Pivot Table, Concatenate, Sum, Average, Duplicate, Slide Show,.......etc.
- Online Report& Quality Analyzing Day to day Sending Report & Send the E-mails, and Chat Client conversations .....etc.
- Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients.
- Coordinate with internal and external clients and provide assistance on Email or chat and resolved all queries.
- Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
- Performs regular standard tasks but with an opportunity to vary work sequencing.
- Ensure and maintain effective professional relationships with staff.
- Perform quality check assessment on all processes of various associates.
- Coordinate with team members and ensure achievement of all team objectives and goals.
- Analyze all issues of internal and external clients and provide effective resolutions for same.
- Collaboration: Working closely with various teams, such as vendors, marketing, and operations, to gather information and improve product listings.
- Problem Solving: Addressing issues related to product listings, such as discrepancies in data, and implementing solutions to enhance the customer experience.
- Analysis and Reporting: Analyzing catalog performance metrics to identify trends and areas for improvement, and reporting findings to stakeholders.
- Customer Focus: Understanding customer needs and preferences to ensure that the catalog aligns with those expectations, ultimately driving sales and customer satisfaction.
Process Associate
Cognizant Technology Solutions
09.2022 - 08.2023
- Worked in Process Associate in Cognizant Technology Solutions from Sep-2022 to Aug 2023.
Education
MBA - HR, Finance
Rajiv Gandhi College of Engineering & Technology
09-2021
B.Com - Corporate Secretaryship
SaradhaGangadharan College
03-2019
HSC - undefined
New Morden vidhya Mandir Hr Sec School
03-2016
SSLC - undefined
SaminathaVidhyalaya Hr Sec School
03-2014
Skills
PGDCA in diploma
Good Excel Knowledge & MS-Word, MS-Office
Team Player, Team Organizer
Self – Motivated, Quality Analyzing
Problem Solving Attitude
High Sense of Team spirit
DECLARATION
I hereby declare that the above stated information’s are true to best of my knowledge and belief. Place: Puducherry, Your’s Truly, Date: (HARIHARAN.V)
Timeline
Senior Process Executive
Cognizant Technology Solutions
09.2023 - 01.2026
Process Associate
Cognizant Technology Solutions
09.2022 - 08.2023
MBA - HR, Finance
Rajiv Gandhi College of Engineering & Technology
B.Com - Corporate Secretaryship
SaradhaGangadharan College
HSC - undefined
New Morden vidhya Mandir Hr Sec School
SSLC - undefined
SaminathaVidhyalaya Hr Sec School