VANITHA AJ

• Owned end-to-end lifecycle management of business-critical applications for stability and availability.
• Managed platform infrastructure, enabling seamless operational support for business-critical applications.
• Tracked and reported application KPIs and system health metrics, facilitating timely issue resolution.
• Led cross-functional collaboration, strengthening business continuity and resilience across teams.
• Managed vendor relationships and support teams for application maintenance and delivery.
• Drove continuous improvement initiatives to enhance application efficiency and mitigate operational risk.
• Ensured compliance with risk, audit, and regulatory requirements.
• Acted as single point of contact for business users and stakeholders.

• Managed Credit Business Support Team to ensure timely resolution of functionality queries and conducted access reviews for credit systems.
• Directed data extraction initiatives from credit systems to support operational efficiency.
• Identifying critical data attributes and enabling proper data reconciliation and remediation are in place.
• Establishing data handshake / Service level agreements between credit systems and its downstream.
• Establishing business definition for all data attributes and creating data dictionaries.
• Automating and customizing the credit reports in credit reporting portal.
• Developed self-help tool for front-line staff to address repeated functionality queries.
• Participated in credit change squad discussions to protect downstream systems from changes.
• Managed budgeting and forecasting, expense reporting, risk management, status reporting, and execution.
• Managed operational costs in alignment with group budget.
• Focus on top talents and help shape up their career progression.
• Track and assess all the system bugs fixed by closely working with production support team.

Consolidated experience highlights over 15 years of expertise in CIB Client Onboarding Maintenance, Transaction Processing account opening and maintenance, Off-boarding, Limit Maintenance and documentation, process optimization, team management, and client services.

• Roles Held:

Processor (January 2005 – October 2008), Team Leader (October 2008 – April 2010), Associate Manager (April 2010 – March 2013), Manager (March 2013 – December 2016), Senior Manager (December 2016 – April 2018), Associate Vice President (April 2018 - December 2020)

Key Responsibilities:

• Managed corporate client static data, onboarding, offboarding, and credit risk processes.
  
• Ensured accuracy in data maintenance, compliance with policies, and streamlined workflows to enhance operational reliability.
• Automated processes, reduced turnaround times, and improved operational efficiency.
  
• Migrated processes across departments and countries, facilitating seamless business continuity.
• Developed training videos, e-learning modules, and self-help tools for staff.
  
• Led teams, monitored performance, and provided training for skill enhancement.
  
• Managed regulatory and non-regulatory client offboarding globally.
  
• Established service level agreements, conducted reconciliations, and ensured compliance.
  
• Managed risk, governance, and cost control processes to maintain operational integrity.