Hariharan S
Bangalore
Summary
Accomplished Senior Technical Service Engineer with a proven track record at Snibe India, adept in installation coordination and providing exceptional technical support. Excelled in enhancing product sales through strategic service sales and customer relationship management. Demonstrated expertise in hardware repair and preventive maintenance, contributing significantly to customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Technical Service Engineer
Snibe India
Bangalore
04.2022 - Current
- Responsible for after-sales, which includes installation, training, validation, servicing, and troubleshooting of the Maglumi and Biossay systems.
- Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
- Repaired defective parts or replaced them with functional ones in order to restore functionality.
- Developed detailed documentation for all service activities performed.
- Coordinate with channel partners and their engineers for their training over our systems.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Researched and identified potential customers.
Sales and Service Engineer
Tulip Diagnostic India Pvt Ltd
Chennai
01.2019 - 04.2022
- Sales and service of semi-automated instruments under immunohematology, immunology, hemostasis, and immunoturbidimetric assay.
- Service of Fully Automated Instruments Under Immunohematology, Immunology, and Hemostasis.
- Have to generate leads and prospects in the above-mentioned instruments in coordination with sales executives and dealers.
- Satisfying customers with minimum downtime of equipment, collecting AMC/CMC for equipment that is out of warranty, and maintaining spare and demo instrument inventory.
Sales Engineer
Ababil Healthcare Pvt Ltd
Coimbatore
02.2018 - 12.2018
- Sales of medical equipment like ventilators (from Hamilton Medical), defibrillators (from Progetti), ECG machines (from Mortara), ICU pumps (from Medcaptain), and anaesthesia workstation (from Medec) include demonstration and application of the above equipment in the hospital and healthcare industry, as well as the generation of leads, prospects, and conversion of those prospects into orders through continuous follow-up.
Education
Bachelor of Engineering - Biomedical Engineering
Rajalakshmi Engineering College
Chennai, India04-2018
Skills
- Installation coordination
- Technical and diagnostic support
- Hardware testing
- Preventive Maintenance
- Hardware repair
- Equipment assembly
- Application support
- Service sales
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Elementary (A2)
A2
Kannada
Beginner
A1
Accomplishments
- Achievers Club 2021 - Gold while at Tulip Diagnostic for Instrument Sales.
References
References available upon request.
Timeline
Senior Technical Service Engineer
Snibe India
04.2022 - Current
Sales and Service Engineer
Tulip Diagnostic India Pvt Ltd
01.2019 - 04.2022
Sales Engineer
Ababil Healthcare Pvt Ltd
02.2018 - 12.2018
Bachelor of Engineering - Biomedical Engineering
Rajalakshmi Engineering College
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