Sports Analytics
Harihara Prasaad P
Systems Engineer
Bhavani
Summary
Systems Engineer with close to 1 year of experience in supporting Dynamics CRM Customer Engagement application. Good knowledge about the business applications and achieved the KPI's according to project requirement. Possess excellent interpersonal skills and keen attention to detail. Well versed in client facing situations and official documentation.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Systems Engineer
Infosys Ltd
Chennai
03.2022 - Current
- Support Engineer for Microsoft Dynamics CRM Customer Engagement applications
- Worked with the Microsoft clients to solve tickets raised regarding Dynamics CRM CE applications
- Troubleshooting by reproducing the issue, observe behavior, finding the root cause and mitigation for the same
- Liaison with the product team to resolve business blocking issues for the end client
- Good understanding of the functionality of applications by constantly exploring them
- Staying aware of the regular updates in the product by going through official documentation
Systems Engineer Trainee
Infosys Ltd
Mysore
11.2021 - 03.2022
- Trained in basics of programming, logic and problem solving
- Went through training sessions for design thinking, business communication and corporate culture
- Advanced training in Power Platform and Microsoft Dynamics CRM
Education
B.Tech - Electronics And Communication Engineering
Amrita School of Engineering
Coimbatore, India 06.2017 - 06.2021
Skills
Technical Support
undefinedAccomplishments
- Have solved 100+ tickets on issues with Dynamics CRM applications
- Helped onboard new Support Engineers to the team through Knowledge Transfer sessions
- Kept track of tickets picked by team members and assigning tickets to Support Engineers based on their skillset and experience
- Excellent statistics in KPIs like - Initial Response, CSAT, FDR, FWR
Certification
PL 900 - Microsoft Power Platform Fundamentals
Interests
Content Writing
Timeline
PL 900 - Microsoft Power Platform Fundamentals
08-2022
Systems Engineer
Infosys Ltd
03.2022 - Current
Systems Engineer Trainee
Infosys Ltd
11.2021 - 03.2022
B.Tech - Electronics And Communication Engineering
Amrita School of Engineering
06.2017 - 06.2021
Similar Profiles
Manas PatwardhanManas Patwardhan
Consultant at Infosys LtdConsultant at Infosys Ltd
Gyanender SinghGyanender Singh
Technology Lead at Infosys LtdTechnology Lead at Infosys Ltd
RAHUL GUPTARAHUL GUPTA
Principal Consultant - Digital & AI Transformation at INFOSYS LTDPrincipal Consultant - Digital & AI Transformation at INFOSYS LTD