Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hari Hara Sudhan S

Chennai,TN

Summary

Product-minded professional with a background in technical writing and customer support, bringing a strong understanding of user needs to every stage of the product lifecycle. Passionate about turning user feedback into meaningful insights that guide product decisions. Known for working closely with cross-functional teams to create intuitive, effective, and user-focused solutions.

Overview

9
9
years of professional experience

Work History

Technical Writer

Zoho Corporation
12.2024 - Current
  • Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
  • Developed detailed technical documents and user guides for technical products.
  • Excellent communication skills, both verbal and written.

Lead- Strategic Accounts

Zoho Corporation
11.2022 - 12.2024
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.

Senior Technical Support Engineer

Zoho Corporation
12.2020 - 11.2022
  • Worked with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Responded to customer inquiries and provided technical assistance promptly.

Technical Support Engineer

Zoho Corporation
11.2016 - 11.2020
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

MBA - Marketing & HR

Sastra University
Thanjavur, India
07-2016

Skills

  • Quality assurance
  • Decision-making
  • Public speaking
  • Multitasking Abilities
  • Supervision and leadership
  • Analytical thinking
  • Communication

Accomplishments

  • Zoholics Canada 2019: Speaker representing Zoho Invoice.
  • Zoholics UK 2022: Speaker representing Zoho Subscription (Rebranded as Zoho Billing now).
  • Zoholics Canada 2023: Represented & Made the launch session on Zoho Billing
  • Speaker in Zoho Finance Workshop in UK 2024
  • Zoholics Canada 2024: Speaker representing Zoho Billing

Timeline

Technical Writer

Zoho Corporation
12.2024 - Current

Lead- Strategic Accounts

Zoho Corporation
11.2022 - 12.2024

Senior Technical Support Engineer

Zoho Corporation
12.2020 - 11.2022

Technical Support Engineer

Zoho Corporation
11.2016 - 11.2020

MBA - Marketing & HR

Sastra University

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Hari Hara Sudhan S