Harika Bojanapu sri ramulu
Hyderabad,India
Summary
Motivated [Job Title] with [Number] years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
10
10
years of professional experience
Work history
Retail Manager
Arohana limited
Bermonsdsey, London
02.2021 - 07.2023
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Located, verified and distribution information through knowledge management practices.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Supported team's transition to more flexible working environment for better employee satisfaction.
Retail Sales Manager
YVS Enterprises
finsbury park, London
02.2020 - 02.2022
- Actively listened to customers' needs and advised on cost-effective solutions.
- Empowered sales team by devising high quality staff development programme and consistently upskilling workforce by facilitating training in innovative sales strategies and lead generation.
- Analysed sales to identify top-performing products.
- Increased service standards on shop floor by improving staff accessibility and confidence applying selling techniques.
- Connected with customers and built strong professional relationships through active listening and rapport building.
- Enticed customers by planning and implementing enterprising store displays, merchandising plans and visual designs.
- Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.
Sales Manager
Kent Mart
Kent, England
04.2016 - 04.2020
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Created and directed sales team training and development programmes.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Collected customer and market feedback and reported information to company leadership.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Developed and customised sales pitches to target specific customer personas.
- Identified and qualified new sales prospects to continually meet targets.
- Produced regular reports with in-depth detail of sales performance.
- Achieved exceptional client satisfaction feedback and ratings.
- Set highest personal performance standards for self.
- Carried out sales visits to current and prospective customers.
- Analysed sales to identify top-performing products.
Trainee Manager
99p stores
Kent , England
03.2014 - 04.2016
- Gained skills, knowledge and experience working across various departments including production, marketing and operations.
- Assisted with day-to-day operations and completed assigned management tasks.
- Learned about conflict resolution and shadowed management completing disciplinary hearings.
- Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
- Participated in client meetings, providing support in addressing queries and concerns.
- Evaluated business processes to identify and recommend areas for improvement.
- Researched market and trends to inform strategic planning and decision-making.
- Worked closely with mentors to enhance leadership and managerial skills.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Supervised administrative work in [Type] office and set goals for staff.
- Created expense reports with matching receipts.
- Scheduled employees daily and weekly shifts in accordance with store budget
- inspected freezer and refrigerator units for proper temperature and cleanliness
- Handles customer complaints and provided solutions to employee disputes
- Demonstrated integrity and honesty while interacting with guests, team members and managers
Sales assistant
BP fuel station
Kent, England
01.2014 - 06.2015
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained knowledge of products and features to provide recommendations to customers.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Worked energetically to maintain efficient operations during peak trading hours.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Operated cash registers with accuracy and processed cash and card transactions.
- Received and processed product returns.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Education
Bachelors - Biotechnology
joginpally b r engg college
Hyderabad, Telangana 06/2008 - 06/2012
Skills
- Opportunities identification and creation
- Workforce development
- Performance development planning
- Brand management
- Revenue growth
- Customer rapport
- Commercial awareness
Languages
English
Fluent
Timeline
Retail Manager
Arohana limited
02.2021 - 07.2023
Retail Sales Manager
YVS Enterprises
02.2020 - 02.2022
Sales Manager
Kent Mart
04.2016 - 04.2020
Trainee Manager
99p stores
03.2014 - 04.2016
Sales assistant
BP fuel station
01.2014 - 06.2015
Bachelors - Biotechnology
joginpally b r engg college
06/2008 - 06/2012
Similar Profiles
Riya SharmaRiya Sharma
Finance Executive at Arohana Designs & InteriorsFinance Executive at Arohana Designs & Interiors
Akhiym AlfredAkhiym Alfred
A-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractorsA-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractors
Azhar ShaikhAzhar Shaikh
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)
Naidu PentakotaNaidu Pentakota
Assistant Manager - Maintenance at TotalEnergies Marketing India Pvt LtdAssistant Manager - Maintenance at TotalEnergies Marketing India Pvt Ltd
MOHAMMED NAZEER UDDINMOHAMMED NAZEER UDDIN
Digital & Technology Quality Engineer at CBRE South Asia Pvt LtdDigital & Technology Quality Engineer at CBRE South Asia Pvt Ltd