Harika P
Bengaluru
Summary
Results-driven professional with 8 years of experience, including 4 years as a Business Analyst and 4 years as a Project Manager. Skilled in requirement gathering, process improvement, stakeholder management, and end-to-end project execution. Experienced in Agile and Waterfall methodologies, managing cross-functional teams, and delivering technology-driven solutions on time.
Overview
12
12
years of professional experience
Work History
Project Manager-IT
Kapture CX
Bangalore
09.2023 - Current
- Spearheaded CRM projects for SEA & ME B2B clients
- Handled Enterprise accounts
- Incorporated Agile project management principles for software development lifecycle, resulting in quicker product deliveries
- Preparation of Project planner, Gantt chart, Milestones and Trackers
- Interaction with client for the Requirement gathering, Progress update, UAT
- Stakeholder management, Partner management, Technical team management
- Implementing micro services, API integration, Customization, API documentation
- Project Governance, Daily Scrum, Sprint Planning, Sprint Retrospective - weekly & fortnightly
- Implementation of the project in the phase wise development, Product optimizations, handover to support department
- Daily usage of business applications and integrations such as JIRA, Confluence, Slack, Zoom, Excel, PPT and scheduling meetings with attendees spanning many time zones
- Monitoring and Controlling projects on JIRA, Confluence
- Effort estimation with the Technical Lead, Developers, QA
- RCA documentation, Incident management, Release management
- Budgeting and forecasting in the regular sprints based on the change requests
- Sprint planning in JIRA and breaking Epics into multiple stories, tasks, sub-tasks
Project Coordinator
Dravin Conekt Pvt Ltd
04.2017 - 01.2020
- Elicit & Translate Business requirement to User Stories\BRD\FRD
- Conduct gap analysis, scope analysis, and impact analysis on business processes using techniques like use cases. diagrams (UML) \ Context Diagram (Data Flow Modelling) \ BPMN (process modelling) \Flow charts.
- Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy.
- Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions, and Focus Group Discussions.
- Deliver Requirement documents like BRD\FRD\SRS\Use Case\Process Flow\Change Requests\SRS\ Traceability Matrix\Mind Maps.
Business Analyst
Avanzar Business Solutions
08.2013 - 03.2017
- Communicate client’s business requirements by constructing easy to understand data and process models
- Involved in creating wire-frames and mock ups for the system
- Verification/Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients
- Collaborated with stakeholders across departments to define requirements for new projects
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Translated user needs into actionable items that could be addressed by IT teams.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Education
MBA - HR & IT
SV University
Tirupati01.2011
B.SC - Biotechnology
SV University
Tirupati01.2009
Skills
- Scrum Management
- Agile methodologies
- Stakeholder management
- Iterative Project Management
- Waterfall Project Management
- Risk Management
- Requirement gathering
- Software development
- JIRA
- MS Office Suite (Word, Excel, PowerPoint)
- Business analysis
- Team collaboration
- User acceptance testing
- Team coordination
- Planning and execution
Domain
- Healthcare
- Ecommerce
- Banking
Timeline
Project Manager-IT
Kapture CX
09.2023 - Current
Project Coordinator
Dravin Conekt Pvt Ltd
04.2017 - 01.2020
Business Analyst
Avanzar Business Solutions
08.2013 - 03.2017
MBA - HR & IT
SV University
B.SC - Biotechnology
SV University
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