Enthusiastic & motivated professional with good operation knowledge and team engaging skills, I want to get into the role where I can showcase my team managing skills & learn from it to develop myself to become a professional leader.
Overview
4
4
years of professional experience
Work History
Senior Operations Processor
Wells Fargo India Solutions Private Limited
Hyderabad
03.2023 - Current
Company Overview: The Team is involved in lending services to all aspects of funding and releasing funds to heavy commercial usage vehicles
Processing of boarding, supporting and maintenance of dealer's accounts end to end by using AIMS & Hogan Application
Spearheading the commercial auto operations team, supervising boarding, supporting, and maintaining dealer accounts, while conducting pre-boarding checks and verification of documentation with onshore partners
Sending a manufacturer drafting letter on behalf of dealer regarding credit limit and terms
Exercising independent judgment in comprehending functions, policies, and compliance requirements, and managing salesforce requests for credit line additions and maintenance
Working continuously with the stakeholders in the smooth transition of the processes and growing the team size to accomplish the required set of targets
Identifying the process gaps and functional gaps to bring in high productivity and improve the quality targets for the Team
Directing the team to work through the new transition and stabilizing the workflow
Lending operations work in all maintenance and exit work of the stakeholders through multiple applications like AIMS 1.0, salesforce and Seibel for the banking setup
The Team is involved in lending services to all aspects of funding and releasing funds to heavy commercial usage vehicles
Financial Analyst
Wells Fargo India Solutions Private Limited
Hyderabad
03.2021 - 03.2023
Review multiple mortgage documents throughout the various mortgage backed securities
Onboarding the documents in the system of records and review multiple stages of verification as when required
Train the new TMs in various queues and existing team members in new queues
Explore various process related updates as per client's requirement to all the TMs on regular basis
Preparing TMs' quality reports during learning curve & post learning curve till they become BAU
Conducting error analysis & discussion sessions on regular basis, so that the tasks are completed by the TMs' as per the customer's & process requirements
Creating monthly productivity analysis reports to the FLM
To encourage the TMs to perform better & meet the business SLA requirements
To explore the process activities & suggest the necessary improvements in the process related activities to increase the productivity
Identifying & mitigating the risk incidents in the process related & non-process related activities and update the managers so that proper action can be taken to control the risk on time
Day to Day activities related to the processing & QC of loan documents of various clients
Real time client support with very minimal TAT & stringent deadlines
To provide the support to process at the required time