HARIKA PEDDI
Hyderabad
Summary
A Enthusiastic and motivated professional with strong operational knowledge and team engagement skills. Seeking a role where I can leverage my team management abilities while continuously learning and developing into a professional leader.
Results-driven Senior Operations Processor with expertise in AIMS and Siebel. Proven ability to lead teams, enhance process efficiency, and conduct error analysis, contributing to significant productivity gains.
Overview
5
5
years of professional experience
Work History
Senior Quality Assurance Analyst
Wells Fargo India Solutions Private Limited
Hyderabad
02.2024 - Current
- Promoted to Quality Analyst
- Emphasizing accuracy, compliance, and process adherence.
- Successfully executed regular quality audits and compliance checks for the US team, ensuring adherence to organizational standards, regulatory requirements, and Service Level Agreements (SLAs).
- Conducting quality checks and processing on boarding, support, and maintenance of dealer accounts under commercial auto using AIMS and Hogan applications.
- Leading the commercial auto team by supervising on boarding, supporting, and maintaining dealer accounts while performing pre-boarding checks and document verification with onshore partners.
- Drafting manufacturer letters on behalf of dealers regarding credit limits and terms.
- Exercising independent judgment in understanding functions, policies, and compliance requirements while managing Sales force requests for credit line additions and maintenance.
- Collaborating with stakeholders for smooth process transitions and expanding the team to meet business targets.
- Identifying process and functional gaps to enhance productivity and improve quality targets for commercial auto.
- Guiding the team through new transitions and stabilizing workflow.
- Managing lending operations related to maintenance and exit procedures for stakeholders through multiple applications, including AIMS 1.0, Sales force, and Siebel for banking setups.
- Conducting error analysis to mitigate risks and increase productivity.
- Provided testing support in UAT for FY14.
- The team is involved in lending services, including funding and releasing funds for heavy commercial vehicles and commercial auto loans. used, demo, and service loaner vehicles, working capital solutions. Main functions of this team are Managing end-to-end dealer lifecycle processes, including onboarding new dealers, maintaining and updating dealer accounts, facilitating dealer exits, and overseeing funding processes to ensure timely and accurate financial transactions.
Financial Analyst
Wells Fargo India Solutions Private Limited
Hyderabad
03.2021 - 02.2024
- We review multiple mortgage documents throughout the various Sub-processes.
- We start with on boarding documents into the system of records and reviewing multiple stages of verification as required.
- Training new TMs in various queues and coaching existing team members on new queues.
- Exploring and sharing process-related updates with all TMs as per client requirements on a regular basis.
- Preparing quality reports for TMs during the learning curve and post-learning curve until they reach BAU status.
- Conducting error analysis and discussion sessions regularly to ensure tasks are completed as per customer and process requirements.
- Creating monthly productivity analysis reports for the FLM.
- Encouraging TMs to improve performance and meet business SLA requirements.
- Identifying opportunities for process improvements to enhance productivity.
- Detecting and mitigating risks in process-related and non-process-related activities, updating managers to ensure timely corrective actions.
- Managing day-to-day processing and QC of loan documents for various clients.
- Providing real-time client support with minimal TAT and stringent deadlines.
- Supporting the process as needed to ensure smooth operations.
- Document Custody business deals in Mortgage-Backed Securities of Collateral Loans which are mainly categorized as CMBS and RMBS.
Education
Master of Business Administration - Finance
AVANTHI PG COLLEGE
Bachelor of Business Administration - Finance
PRAGATI MAHAVIDYALA
Skills
- EXCEL,MACROS,AIMS,SIEBEL
- MS Office- Excel, Word, PowerPoint, Outlook
- Tally
- Business Support Tool- emBTRUST, MDC , Siebel, AIMS, Salesforce
- Hands on experience on document of banking products like Title Policy, Security Instrument, Note, etc
- Part of Quality Assurance team with the purpose of limiting the errors arises within the scope
Websites
Accomplishments
- Promoted to Trainer & SME.
- Awarded the Wells Fargo - Champion Award for outstanding performance.
- Recognized as a top performer in the team for consecutive months.
- Selected as an application tester during process transition.
- Consistently achieved targets and received positive feedback.
Languages
English
Proficient
C2
Telugu
Advanced
C1
Hindi
Advanced
C1
Timeline
Senior Quality Assurance Analyst
Wells Fargo India Solutions Private Limited
02.2024 - Current
Financial Analyst
Wells Fargo India Solutions Private Limited
03.2021 - 02.2024
Master of Business Administration - Finance
AVANTHI PG COLLEGE
Bachelor of Business Administration - Finance
PRAGATI MAHAVIDYALA