Summary
Overview
Work History
Education
Skills
Timeline
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Harika Tagirisa

Hyderabad

Summary

Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 5 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.

Overview

5
5
years of professional experience

Work History

Data Analyst

BTelcom
London
07.2022 - 12.2023
  • Gathered requirements from stakeholders to design data models and reports.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Translated raw data into meaningful information using statistical techniques.
  • Maintained documentation of all the processes related to Data Analysis.
  • Defined KPIs based on collected data sources.
  • Collaborated with product managers, gaining insight of data sets, improving data accuracy and reducing analysis time by 30%.
  • Identified, analyzed data on established and prospective customers and marketing sources.
  • Prepared reports that interpret consumer behavior by product opportunities and conditions.
  • Applied comprehensive data analysis to combine multiple data sources and highlight key findings, resulting in a 10% improvement in KPI’s.
  • Hands on experience on developing SQL scripts for automation.
  • Worked in Nayan breadth DI analysis to identify the issues on stuck orders through CRM salesforce tool and raise an issue through JIRA and fix the issue with the end users.

Application Support Engineer

Nestle
04.2020 - 04.2022
  • Responding to user inquiries and troubleshooting issues related to Nessoft's applications. Identifying and resolving software bugs, configuration issues, or user errors.
  • Providing technical guidance and assistance to users experiencing difficulties with the application. This might include walking users through step-by-step solutions, providing remote assistance, or escalating complex issues to higher-level support teams.
  • Taking ownership of support tickets and ensuring timely resolution of issues within agreed-upon service level agreements (SLAs). This involves effectively prioritizing tasks and managing workload to meet customer expectations.
  • Documenting troubleshooting steps, solutions, and best practices for future reference. This helps build a knowledge base that can be used by other support engineers and improves efficiency in resolving similar issues in the future.
  • Maintaining clear and timely communication with users to keep them informed of the status of their support requests. This includes providing updates on progress, expected resolution times, and any workarounds or temporary solutions.
  • Ensuring a high level of customer satisfaction by delivering quality support services and ensuring that users are able to effectively use Nessoft's applications to meet their needs.
  • Collaborating with other teams within Nessoft, such as development, QA, and product management, to escalate complex issues, provide feedback on product improvements, and contribute to ongoing product development efforts.

Associate Technical Consultant

KPN
Netherlands
07.2019 - 12.2024
  • Conducted customer needs assessments and developed custom solutions for clients.
  • Analyzed system performance issues and identified root causes to implement corrective action plans.
  • Collaborated with other departments such as sales, marketing, product development teams to ensure successful project delivery.
  • Responsible for scheduling and manual running of concurrent programs by passing user given parameters.
  • Created custom reports and forms for the end users to check the details and errors.
  • Created triggers on order lines to perform custom validations.

Education

Bachelor of Technology - Computer Science

Sreyas Institute of Engineering And Technology
05-2018

Skills

  • Advanced proficiency in python, SQL and Spark SQL
  • Experience with data visualization and reporting tools such as Power BI
  • Experience in Oracle Apps and Excel functions
  • Good Knowledge on Azure Data Lake, Data factory, Databricks, Apache PySpark and Datawarehouse

Timeline

Data Analyst

BTelcom
07.2022 - 12.2023

Application Support Engineer

Nestle
04.2020 - 04.2022

Associate Technical Consultant

KPN
07.2019 - 12.2024

Bachelor of Technology - Computer Science

Sreyas Institute of Engineering And Technology

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Harika Tagirisa