Hi, I’m
HARIKRISHNA KUNIYIL
Kozhikode
Summary
Customer Service and Office Administrator with over 3 years of experience in the travel, hospitality, and consultancy sectors. Proven track record of enhancing client satisfaction and improving administrative efficiency. Skilled in customer relations, documentation management, and team training. Demonstrates a strong entrepreneurial mindset with a focus on operational efficiency. Multilingual, fluent in English, Hindi, and Malayalam, facilitating effective communication with diverse clientele.
Overview
7
years of professional experience
1
Certification
Work History
All Land Travels & ConsultancyAluva, Cochin
Customer Service and Office Administrator
04.2021 - Current
Job overview
- Directed customer service operations, resulting in a 25% increase in issue resolution efficiency and a 15% improvement in customer retention rates
- Streamlined documentation workflows, reducing administrative errors by 20% and enhancing processing efficiency by 30%
- Ensured 100% on-time completion of document processing by coordinating with external agencies
- Managed daily office operations, including record-keeping and data entry, achieving a 20% increase in overall efficiency
- Trained and supervised a team of 10, driving a 30% increase in productivity and service quality
- Resolved 95% of escalated customer issues on first interaction, achieving high client satisfaction
- Enhanced follow-up efficiency by 25% through effective client database management
Eatillam Restaurant Bengaluru, Karnataka
Entrepreneur / Restaurant Owner
02.2018 - 03.2020
Job overview
- Launched and operated a successful restaurant, increasing sales by 40% through targeted marketing and superior customer service
- Reduced operational costs by 15% by negotiating with suppliers and optimizing inventory management
- Increased online presence by 50% through social media strategies, driving a 30% rise in customer footfall
- Established customer loyalty programs, achieving a 20% increase in repeat business
- Recruited, trained, and managed a team of 8, enhancing service efficiency by 25%
- Ensured 100% compliance with health and safety standards, maintaining a safe and welcoming environment
Education
Welkin Institute of Management StudiesCalicut
Diploma from Aviation, Hospitality & Travel Management
2016
Ashwani Higher Secondary SchoolTala, MP
High School Diploma from Commerce
2014
Skills
- Communication
- Empathy
- Problem-Solving
- Patience
- Active Listening
- Adaptability
- Conflict Resolution
- Time Management
- Attention to Detail
- Positive Attitude
- Teamwork
- Cultural Awareness
- Follow Up Skills
Certification
- Administrative Assistant Certificate (CPD Accredited)
- In-Flight Familiarization Training - Air Asia India
- Ground Handling Training - Bangalore International Airport (BIAL)
Languages
English
Hindi
Malayalam
Noticeperiod
1 Month
Personal Information
- Willing To Relocate: True
- Date of Birth: 06/09/96
Timeline
Customer Service and Office Administrator
All Land Travels & Consultancy
04.2021 - Current
Entrepreneur / Restaurant Owner
Eatillam Restaurant
02.2018 - 03.2020
Welkin Institute of Management Studies
Diploma from Aviation, Hospitality & Travel Management
Ashwani Higher Secondary School
High School Diploma from Commerce