HARIKRISHNA M B

• Created and maintained schedules and provided internal support for manufacturing teams.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Reviewed in-house stock to determine materials availability for production jobs.
• Communicated scheduling with teams to promote on-time delivery.
• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
• Coordinated cost-effective preproduction by coordinating with manufacturing and engineering departments.
• Negotiated contracts with suppliers for optimal pricing, quality, and delivery terms.
• Developed strong relationships with vendors to improve communication and collaboration.
• Conducted market research to identify new suppliers and obtain competitive quotations.
• Managed a team of purchasing professionals, providing guidance and support for their development.
• Coordinated logistics activities related to transportation, shipping, and warehousing of purchased goods.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Improved customer service initiatives by streamlining sales and order management processes.
• Spearheaded customer satisfaction survey and analyzed results to make action plans.
• Created customer support strategy to increase customer retention.
• Monitored factory recalls and announcements to stay on top of changes.
• Maintained detailed service and customer records.

• Reconciled monies due, followed up on outstanding claims and worked
  with accounting department to obtain payments.
• Maintained detailed service and customer records.
• Monitored factory recalls and announcements to stay on top of changes.
• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Gathered paperwork and contacted customers to book appointments. Documented and updated build, quality and performance records.
• Communicated with vendors and key suppliers to select project materials and meet customer needs.
• Preparing technical failure report.
• Tagging & arranging warranty parts in warranty rooms. Campaign works.
• Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
  
  
  
  
  
  
  

• Responsible for day to day activity at depot which is assigned on the standard set, Prepare and maintain reports and records as suggested by OGL.
• Custodian for Process, equipment’s, manpower team, reports and their root cause analysis, training, assisting in Audits. To take suitable and timely actions on the requirements in a time bound manner in consultation with reporting manager.
• Connects to all internal and external customers for business excellence and customer satisfaction.
• Scheduled service calls according to customer location and urgency of need.

Depot Maintenance:
a. Custodian of all Process, Procedure, manpower, machines and
materials at location for maintenance and service
b. Records and reports to be maintained as standards and
reporting to concerned managers in a time bound manner.
c. Establish a vital connection with all team members at the
location and motivate the team.
d. Prompt and speedy response to all Internal customer queries
with time-based resolutions
e. All meetings should have minutes of meeting with sign off.
f. Conduct periodic self-audits for records, reports and depot
maintenance to create a bench mark in the industry.
g. Skill matrix to be applied to all team members and initiate
training program, especially OJT (On Job Training)
h. Identify potential team members for growth and initiate suitable
trainings.
i. Conduct root cause analysis and share the findings with HO.

• Managed quality programs to reduce overdue compliance activities.
• Processed claim paperwork and followed up on missing information to complete processing.

• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Maintained detailed service and customer records.
• Monitored factory recalls and announcements to stay on top of changes.
• Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
• Gathered paperwork and contacted customers to book appointments.
• Documented and updated build, quality and performance records.
• Communicated with vendors and key suppliers to select project materials and meet customer needs.
• Preparing technical failure report.
• Tagging & arranging warranty parts in warranty rooms.
• Campaign works.
• Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.

• Determined customer needs by asking relevant questions and listening actively to responses.
• Coordinated between billing department and customers to resolve problems.
• Educated customers about brand to incite excitement about company's mission and values.
• Shared best practices for sales and customer service with other team members to help improve store's efficiency.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Responded to all customer inquiries thoroughly and professionally.
• Handle breakdown calls & arrange technician.

• Develop internal and external customer relationships .
• Developed and initiated projects, including managing costs, schedule and performance.
• Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
• Handled all customer service issues quickly to maintain high satisfaction levels.

• Volvo bus repair processes to minimize day-to-day downtime and increase overall productivity.
• Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
• Efficiently troubleshot and repair to cut company costs and maximize productivity.
• Documented all changes and actions in computer-based tracking system.
• Explained diagnostic findings to customers and outlined repair or service options.
• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
• Communicated issues to supervisor and helped develop solutions.