N HARI KRISHNA

IT Support Engineer with over 4 years of experience in resolving hardware, software, and network issues within enterprise environments. Expertise in Windows, Office 365, Active Directory, and remote support tools. Proven track record of minimizing downtime and enhancing user satisfaction through effective troubleshooting and problem-solving techniques.

• Information Technology Support Engineer
• Desktop Support
• System Engineer

Telugu, English and Hindi.

• User account management: Managing user accounts, permissions, and access rights within the organization's network or system. This includes creating new user accounts, resetting passwords, and granting or revoking access as per the organization's policies
• Hardware maintenance: Installing, configuring, and upgrading computer hardware components such as hard drives, memory, graphics cards, and peripherals. This also includes troubleshooting hardware failures and coordinating with vendors for repairs or replacements.
• Technical support: Responding to help desk tickets or user inquiries regarding computer hardware, software, and network-related problems. This involves diagnosing issues, providing guidance, and resolving problems remotely or through on-site visits.
• User Support: Desktop support personnel provide assistance to end-users who encounter difficulties with their computers or software. They may offer guidance on how to use specific applications, troubleshoot network connectivity problems, or resolve printing issues.
• Troubleshooting: Desktop support professionals diagnose and resolve technical problems faced by end-users. This involves identifying hardware or software issues, analyzing error messages, and applying appropriate solutions
• Remote Support: With the rise of remote work, desktop support roles often involve providing assistance to users working from home or in remote locations. This may include remote troubleshooting, software installations, and configuring virtual private networks (VPNs) for secure connectivity
• Software support: Installing, configuring, and troubleshooting software applications, operating systems, and drivers. This involves assisting users with software installations, license management, and resolving compatibility issues.
• Network troubleshooting: Assisting with network connectivity issues, including wired and wireless connections. This may involve diagnosing network problems, verifying network settings, and coordinating with network administrators for more complex issues.
• System Setup and Configuration: System administrators are responsible for setting up and configuring computer systems, servers, and network devices. This includes installing operating systems, configuring hardware and software components, and establishing network connectivity.
• System Monitoring and Maintenance: System administrators monitor the performance and health of computer systems and networks. They use various tools and techniques to identify and resolve issues, perform system backups, and ensure data integrity and security. They also install updates, patches, and security fixes to keep systems up to date and protected.
• Data Backup and Recovery: System administrators are responsible for implementing data backup strategies and disaster recovery plans. They schedule regular backups, verify the integrity of backup data, and test recovery procedures to ensure data can be restored in the event of a system failure or data loss.
• IT asset management: Tracking and managing hardware and software inventory, including procurement, licensing, and disposal. This includes maintaining an up-to-date inventory database and assisting with the lifecycle management of IT assets.
• Documentation and knowledge sharing: Maintaining accurate documentation of troubleshooting procedures, frequently asked questions (FAQs), and knowledge base articles. Sharing knowledge and providing training to end-users on basic technical tasks or self-help resources.
• Software and Hardware Management: System administrators oversee the installation, configuration, and maintenance of software applications and hardware devices. They troubleshoot software and hardware issues, coordinate with vendors for support and warranty services, and evaluate new technologies for potential implementation.

• User Management: You can create, manage, and delete user accounts within Office 365. This includes assigning licenses, resetting passwords, and managing user roles and permissions.
• Exchange Online: Office 365 includes Exchange Online for email and calendar management. As an admin, you can configure email settings, set up distribution lists, manage mailboxes, and apply email protection measures.
• SharePoint Online: SharePoint Online is a collaboration platform within Office 365. As an admin, you can create and manage SharePoint sites, configure permissions, set up document libraries, and control access to content.
• OneDrive for Business: OneDrive for Business provides individual file storage for users. You can manage storage quotas, configure sharing settings, and monitor user activity within OneDrive.
• Microsoft Teams: Teams is a chat-based collaboration tool in Office 365. As an admin, you can create and manage Teams, configure policies, control guest access, and monitor usage and compliance.

• User Management: Within the Admin Console, you can create and manage user accounts for your organization. This includes adding new users, assigning licenses, resetting passwords, and managing user access to different services like Gmail, Google Drive, and Google Calendar.
• Security and Compliance: Google Workspace provides various security features to protect your organization's data. As an admin, you can configure settings such as two-step verification, password policies, mobile device management, and data loss prevention. You can also manage user access to different apps and services, set up email routing and filtering, and enable advanced security features like Security Key enforcement.
• App and Service Management: Administrators have control over which Google services and applications are available to users within their organization. You can enable or disable specific services, control access to APIs, manage third-party applications, and set up custom app configurations.
• Organization Settings: The Admin Console allows you to configure various organizational settings, such as company information, organization units, domain settings, and billing and subscription management. You can also customize the appearance of the Google Workspace services with your organization's branding.

• Father's Name: N KRISHNA REDDY
• Date of Birth: 05/12/96
• Marital Status: Single
• Religion: Hindu

The information provided in this resume is true and complete to the best of my knowledge. It is intended solely for the purpose of employment consideration and should not be disclosed or copied without my consent.