Harikrishnan K.R
Eranakulam
Summary
Goal oriented IT Specialist with over 5 years of experience implementing IT products and procedures to ensure compliance with company policies. Focused and driven, with an earnest determination to troubleshoot complex problems thoroughly and efficiently; Flexible team player with excellent interpersonal and communication skills; Committed work ethic with key focus on the mastering and incorporation of current and economically feasible innovations in technology and in computer science field.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Information Technology Specialist
Apexnetv9 Tech Solutions
Eranakulam
01.2021 - Current
- Maintained, configured, troubleshoot, updated, and developed client/server applications.
- Provide outstanding customer service to staff by answering questions, monitoring potential issues, and troubleshooting network/computer problems.
- Configured, managed, monitored, and troubleshoot computer systems, application/filer server hardware, operating systems, and peripheral equipment.
- Support end-users by using technical knowledge to troubleshoot and perform software or hardware repairs.
- Provided telephone/in-person customer service to PC operators in stand-alone/network/host-integrated status and hardware/software repairs to Reserve Component Automation System machines.
- Coordinated periodic computer system maintenance events with customers to ensure system integrity, protection, functionality, and stability.
- Provide exceptional customer service while managing all procedures related to the identification, prioritization, and resolution of end-user technical issues.
- Perform computer system administration/customer support tasks to include troubleshooting, installation and management of all IT systems and software.
- Maintained strong customer relationships, provided unique and streamlined customer service, repaired computers in both hardware and software related scenarios.
- Performed domain registration, upgrade hardware and software, connect peripheral equipment, and troubleshoot workstations remotely using Proxy Master Application.
System Administrator
WELCARE HOSPITAL
03.2018 - 01.2021
- Responsible for total IT Infrastructure of the hospital.
- Configure, implement, and troubleshoot Cisco network hardware utilizing various network monitoring and troubleshooting tools.
- Manage and implemented the HIS system. Including user management , binding hardware to the HIS such as biometric system, printers, scanners and other hospital machineries.
- Provide technical guidance,documentation to less-experienced staffs for Hospital information System.
- Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems.
- Installed and maintained Windows and Linux servers including diagnostics and troubleshooting.
- Maintained communication with end-users and supervisors to troubleshoot hardware/software issues and maximize system operations and fine tune equipment performance.
- Engaged with application development teams on current infrastructure projects, evaluate existing solutions & infrastructure and provide recommendations.
- Developed documentation and presentations to various development teams to assure that infrastructure designed accurately and completely meet the Requirements Specification.
- Oversee, recommend and implement appropriate level database solutions and enhancements to ensure an improvement in system reliability and performance.
- Started up/Configured/Administered asset management database.
- Focused on gathering technical requirements and infrastructure sizing to deliver maximum benefit and results on business impact.
- Configure,implement and troubleshoot internal communication system "CoralDX2000 120port EPABX and Hmail servers.
Junior Software Developer
TopScore Software Solutions
Eranakulam
05.2017 - 02.2018
- Web application developer using ASP. Net.
- Worked on School management system.
Education
BE. Electronics And Communication - Enginnering
Nehru Institute of Technology
Coimbatore03.2017
Skills
- Automation Tests
- Active Directory
- Azure
- Biometric Systems
- Cloud computing
- CCNA
- C#
- Chartgpt
- Database
- Desktop Support
- Flutter
- Firewall
- Hardware Architecture
- Hardware configuration and troubleshooting
- Java
- Leadership
- Communication
- MS office
- NAT
- Networking
- OS
- Oracle 11g
- Project Management
- Problem Resolution
- Printers and scanners
- Qualitative Analysis
- System performance
- Security
- System Administration
- Server Administration
- Software Training
- Technical Support
- VMware
- Website Management
- WordPress
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Elementary (A2)
Certification
- CCNA - Cisco Certified Network Associate
- MCSE - Microsoft Certified Systems Engineer
Timeline
Information Technology Specialist
Apexnetv9 Tech Solutions
01.2021 - Current
System Administrator
WELCARE HOSPITAL
03.2018 - 01.2021
Junior Software Developer
TopScore Software Solutions
05.2017 - 02.2018
BE. Electronics And Communication - Enginnering
Nehru Institute of Technology
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