HARIKRISHNAN R
Pathanamthitta, Kerala
Summary
Dynamic professional with a proven track record at UAE EXCHANGE,WALL STREET EXCHANGE AND ICICI BANK, excelling in client acquisition and relationship building. Expert in banking solutions and effective customer communication, I've significantly enhanced customer satisfaction and retention. Skilled in navigating compliance, my approach has consistently fostered business growth and strengthened key relationships.
Overview
12
12
years of professional experience
Work History
Relationship Manager
ICICI BANK LTD
THIRUVALLA
08.2024 - 12.2024
- Managing relationships to improve the relationship value of existing customers.
- Maintain and deepen the relationships with customers.
- Cross-sell products and services to both new and existing customers, as per their lifestyle, risk profiling, and requirements.
- Ensure compliance with the bank's requirements.
- Review the inflows and outflows in the mapped NRI accounts, and also proactively track NRI visits to India.
- Record and track all engagement activities through the CRM system.
- Maintained accurate records of all client interactions within the company's CRM system.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Branch Manager
WALLSTREET EXCHANGE CENTRE LLC
DUBAI
10.2015 - 03.2024
- Drive revenue through delivering service excellence, cross-selling, and identifying growth leads.
- Make sure cross-selling and up-selling are done with each and every customer who walks in.
- Collecting effective leads from our HNI customers.
- Ensure the profitability of the store and achieve budget targets by monitoring store business.
- Monitor and control store operations, and supervise staff to ensure smooth operational efficiency.
- Manage the entire operations of the branch in compliance with policies and procedures.
- Facilitate internal audits, and ensure compliance with regulatory standards, as well as adherence to internal and external policies.
- Meet compliance and due diligence requirements, and ensure all team members understand their responsibilities in accordance with CB UAE and WSE policies and procedures.
- Handle compliance queries raised by the Compliance department and correspondent banks by replying with all required information before the deadline.
- Handle customer complaints related to non-payments, amendments, and call backs.
- Responsible for the annual leave plan and annual performance appraisal reports of staff.
- Meet audit and compliance documentation requirements.
- Respond to any non-compliance issues raised by Quality Control.
- Ensures that customer queries and complaints are resolved in a reasonable time frame, depending upon the nature of the complaint.
- Treat customer information with appropriate levels of confidentiality.
- Ensure that the Code of Fair Treatment of Customers is followed, as per the Consumer Protection Regulation and the Company’s Policies and Procedures.
Teller
UAE EXCHANGE CENTRE LLC
DUBAI
07.2012 - 09.2015
- Extend superior customer service by attending to customer queries, complaints, amendments, and cancellations as per procedures.
- Develop and build good relationships with the customers.
- Identify and report any suspicious customer activities to the relevant departments.
- Responsible for issuing demand drafts, SWIFT transfers, telex transfers (TT), credit card payments, and other money products like Western Union, Express Money, etc.
- Buying and selling of foreign currencies.
- Responsible for cash funding.
- Ensure to follow Anti-Money Laundering and KYC (Know Your Customers) procedures and policies as per central bank AML rules.
- Resolving the complaints with corresponding banks and other service providers.
- Verify new customer documentation, and approve the creation of GC/Documents and details for amendments and cancellations.
Education
MBA - MARKETING AND FINANCE
CMS INSTITUTE OF MANAGEMENT
COIMBATORE 04-2011
BACHILOR OF BUSINESS MANAGEMENT -
AMRITA VISWA VIDYA PEETHOM
AMRITAPURI CAMPUS04-2009
Skills
- Proficient In English
- Solution management
- Client acquisition
- Business relationship cultivation
- New business generation
- Effective customer communication
- Service assistance
- Banking
- Relationship building and management
Timeline
Relationship Manager
ICICI BANK LTD
08.2024 - 12.2024
Branch Manager
WALLSTREET EXCHANGE CENTRE LLC
10.2015 - 03.2024
Teller
UAE EXCHANGE CENTRE LLC
07.2012 - 09.2015
MBA - MARKETING AND FINANCE
CMS INSTITUTE OF MANAGEMENT
BACHILOR OF BUSINESS MANAGEMENT -
AMRITA VISWA VIDYA PEETHOM
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