Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harina Nethri

Hyderabad

Summary

Results-driven Associate Director with over 10 years of experience in Client Success and Sales Operations. Specializes in process improvement and operational efficiency. Proven track record of successfully implementing CRM systems, developing sales forecasting models, and collaborating with cross-functional teams to create and execute strategies that consistently drive revenue growth and enhance sales productivity. Skilled in leveraging data-driven insights to optimize processes and mentor teams for success in dynamic environments.

Overview

10
10
years of professional experience

Work History

Associate Director, Client Success Operations

Annalect India (Omnicom Media Group)
07.2022 - Current
  • Sales Strategy And Operations: Implemented a new CRM system across the sales department to enhance customer relationship management, leading to a 15% uptick in customer retention rates.
  • Team Leadership And Development: Directed a team of 20+ sales operations professionals, mentoring on advanced sales techniques and strategic approaches, which culminated in a 40% improvement in team performance metrics.
  • Process Optimization: Streamlined end-to-end sales processes through the integration of automation tools, cutting down sales cycle length by 30% and increasing deal closure rate by 20%.
  • Data Analysis And Reporting: Overhauled the sales reporting system to provide real-time data and actionable insights, enabling a 35% more efficient allocation of resources across sales channels.
  • Cross-Functional Collaboration: Fostered strong collaborative ties with the marketing team to align sales and marketing strategies, boosting lead generation efforts by 60% and contributing significantly to a robust sales pipeline.

Senior Process Manager

NetElixir
07.2016 - 07.2022
  • Salesforce Administration & Support: Administered and customized Salesforce, handled user support, led integrations, and provided training to global sales teams, ensuring seamless adoption and efficiency.
  • Cross-Functional Collaboration & Tech Management: Partnered with Sales, Marketing, Business Operations, and Finance teams while managing and optimizing tools like Salesforce, Pardot, and SimilarWeb to streamline operations and drive business growth.
  • Campaign Management & Insights: Supported marketing campaigns, developed insightful reports and dashboards, and delivered actionable data-driven recommendations to stakeholders.
  • Process Optimization & Lead Generation: Improved operational workflows across departments and employed advanced data mining techniques to generate high-quality leads for sales teams.
  • Strategic Pitching & Market Research: Created tailored pitch decks aligned with customer needs and conducted in-depth market research to inform strategies and highlight competitive advantages.
  • Adaptable and Efficient: Quickly mastered new skills and seamlessly applied them to enhance daily operations, boosting productivity and efficiency.

Associate Analyst

Thomson Reuters
08.2015 - 06.2016
  • Analysis & Insights: Conducted in-depth research, reconciliation, and calculation of financial ratios and real-time Key Performance Indicators (KPIs) derived from Income Statements, Balance Sheets, and Cash Flow Statements
  • Reporting Financial Metrics: Analyzed annual and interim reports, press releases, stock exchange filings, and internal resources to differentiate and calculate core and non-core financial metrics
  • Market Research: Performed comprehensive financial market research and analysis using secondary research sources to provide actionable insights and support strategic decision-making
  • Compliance: Assisted in regulatory compliance efforts by verifying data accuracy and ensuring alignment with financial standards

Education

MBA - Marketing & Finance

National Institute of Technology
01.2015

Bachelor of Technology - Electrical & Electronics Engineering

Vidya Jyothi Institute of Technology
06-2012

Intermediate - MPC

Krishnaveni Junior College
Khammam, India
06-2008

SSC (10th Class) -

St. Mary's Girls High School
Khammam, India
06-2006

Skills

    Technologies:

  • CRM Administration (Salesforce, PEGA CRM)
  • Sales Analytics (Power BI)
  • Project Management (JIRA)
  • MS Office Suite (Excel, PowerPoint)

    • Techniques:

  • Stakeholder Engagement
  • Reporting and documentation
  • Resource Management
  • Regulatory Compliance
  • Program Coordination
  • Market Trend Analysis
  • Customer Feedback Collection and Analysis
  • Lead generation

    • Management and Leadership:

  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Team Operations
  • Employee Coaching and Mentoring
  • Recruitment and Hiring
  • Training & Development
  • Performance Reviews and KPI Setting

Accomplishments

  • Achieved fast-track promotions across all organizations in recognition of exceptional performance, contributions, and leadership excellence.
  • Honored with 'Annalectual of the Quarter' and 'Quality Excellence' awards in 2022 and 2023 for outstanding contributions and exceptional performance.
  • Honored with 'Hard Hitter' awards for H2 2021 and 2018 and 'Best Performer' awards for H1 2017 and H2 2016 at NetElixir.
  • Received the 'Star of the Month' award at Thomson Reuters for outstanding performance.
  • Earned accolades in school and college-level Science Fairs, Elocution, and Classical Dance competitions.

Timeline

Associate Director, Client Success Operations

Annalect India (Omnicom Media Group)
07.2022 - Current

Senior Process Manager

NetElixir
07.2016 - 07.2022

Associate Analyst

Thomson Reuters
08.2015 - 06.2016

MBA - Marketing & Finance

National Institute of Technology

Bachelor of Technology - Electrical & Electronics Engineering

Vidya Jyothi Institute of Technology

Intermediate - MPC

Krishnaveni Junior College

SSC (10th Class) -

St. Mary's Girls High School

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Harina Nethri