Harina Tolva
Hyderabad
Summary
To be involved in work where I can utilize my skills and creatively involve with the system that effectively contributes to the growth of organization. Resourceful Business Services Specialist known for productivity and efficiency in task completion. Possess specialized skills in client relationship management, process optimization, and strategic planning. Excel in communication, teamwork, and problem-solving to deliver high-quality service solutions.
Overview
6
6
years of professional experience
Work History
Business Services Specialist
Randstad Global Capability Center
10.2022 - Current
- Responsible for the clearance of talent across Randstad, UK.
- Clear talent in a timely manner, meeting all legal and client contractual requirements.
- Resolve queries effectively in a professional and timely manner.
- Monitor and update ongoing compliance for talent currently engaged in assignments through Randstad, UK.
- Communication with talent through systems and by phone to obtain compliance requirements. This may be at the onboarding stage or at the renewal stage.
- Communication with internal stakeholders to support talent pipeline management and talent clearances.
- Providing advice and guidance regarding compliance to candidates and internal stakeholders, to improve the pace of candidate clearance.
- Maintaining an up-to-date knowledge of any legislative and contractual compliance requirements and changes.
Customer Support Senior Associate
Google Operations Center
11.2020 - 09.2022
Senior Customer Service Associate (ERC)
Amazon
08.2020 - 11.2020
Community Operations Specialist
Uber
08.2018 - 05.2020
Intern
AERIES TECHNOLOGIES
Education
B. Tech - C S E
Aurora's Technological & Research Institute
01.2018
Intermediate -
Narayana Junior College
Hyderabad01.2014
10Th -
Johnson Grammar School ICSE
Hyderabad01.2012
Skills
- Human resources
- Business ethics
- Customer data confidentiality
- Continuous improvement
- Calm and professional under pressure
- Effective communication
- Customer service
- Effective Multitasking
Projects
BuleDog Android Security Application, Blue Dog is an Android application used for security purpose. By this application we can view the exact location where user is with the help of Google maps.
Languages
- English
- Hindi
- Telugu
Timeline
Business Services Specialist
Randstad Global Capability Center
10.2022 - Current
Customer Support Senior Associate
Google Operations Center
11.2020 - 09.2022
Senior Customer Service Associate (ERC)
Amazon
08.2020 - 11.2020
Community Operations Specialist
Uber
08.2018 - 05.2020
Intern
AERIES TECHNOLOGIES
B. Tech - C S E
Aurora's Technological & Research Institute
Intermediate -
Narayana Junior College
10Th -
Johnson Grammar School ICSE
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