Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HARIN Abhinav BOJJA

Service Delivery
Hyderabad

Summary

Results-driven IT professional with over 15 years of experience in Information Technology, specializing in structured service delivery and quality change control. Demonstrated expertise in project, asset, change, incident, and operations management ensures efficient processes and optimal outcomes. Strong communicator with exceptional interpersonal skills fosters collaboration and enhances team efficacy. Analytical and adaptable leader dedicated to delivering high-quality results while motivating teams to achieve peak performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager GOC

Transunion
10.2022 - Current
  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize and implement disaster recovery plans, and create and implement backup and recovery plans.
  • Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of your own tower, and deploy ways to improve efficiency, fine-tune performance, and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and appropriate resources for the team.
  • Train direct reportees to make the right recruitment and selection decisions.


Senior Incident Manager

Infobahn Softworld(Vendor:GAP Inc.)
08.2021 - 09.2022
  • Assist in preparation of internal and external communications
  • Experience in driving cloud engineering projects or experience in digital forensics
  • Assist with collection & preservation of incident evidence
  • Provide recommendations to resolve incident and/or reduce impact of incident, to bypass and/or prevent future similar incidents
  • Drive cross-functional post-incident reviews and continual improvement updating playbooks
  • Provide technical services needed for cyber incident response investigations including, containment, eradication and remediation activities
  • Assist with assessing scope of the incident damage
  • Assist in determination of incident severity
  • Assist with maintaining documentation throughout a cyber incident
  • Assist in the drafting of post-incident reports to senior leadership to convey impact, origin, root cause, and remediation
  • Perform incident response services including, but not limiting to, collection, documentation, preservation and analysis of incident evidence
  • Maintain on-call availability for a 24x7x365 coverage
  • Coordinate shift hand-offs between different team members and/or locations
  • Establish and maintain strong working relationships with all teams required to support incident response including other enabling areas and member firms
  • Strategic
  • Operational
  • Relationship Management

Change/Incident/Release Manager

Netcracker Technologies
03.2018 - 08.2021
  • Assist with project planning by offering analysis on requirements gathering, design, training, testing, and the production rollout.
  • Engage directly with customer business stakeholders to identify operational pain points, advise on process and business rules optimization, provide industry best practices for respective process domains, and take collected input to produce project deliverables.
  • Working closely with various business units and IT departments to understand their data conversion needs and prepare a strategy for handling the organization’s data conversion needs.
  • Participating in data conversion workshops with application vendors and system integrators to assess the data conversion strategy and plans.
  • Assessing the data migration quality test plans and strategies for achieving high-quality conversion tasks.
  • Planning and preparing deployment and cutover strategy for implementing conversion projects with minimal or no business impacts for a successful transformation
  • Ramping up teams and assisting teams in understanding the health of the data, and preparing and executing plans for cleansing the bad data.
  • Ensure team members communicate with requirements, test/QA, development, conversion, implementation, and user community members, as appropriate, to promote the success of the project.
  • Leads the development of data migration tools, day-by-day implementation plan.
  • Create and maintain a data migration strategy document that includes conversion scope, conversion approach, R&R, milestones, data quality assurance and control strategy, data cleansing considerations, parallel run strategy, conversion rollback strategy.
  • Support the development of a cutover/go-live hour-by-hour plan.
  • Participate frequently in on-site visits required by the implementation/support plan for varying periods of time.

Founder and Managing Partner

FUBAR, Hyderabad
06.2016 - 01.2018
  • Active brainstorming sessions to build and ideate concepts.
  • Think, Budget planning and bootstrap implementation with limited resources. Manage hiring, interviews of value adding candidates
  • Make presentation and pitches to prospective investors, clients & mutually beneficial partnerships.
  • Manage Business Development by liaising with vendors, working on promotion, marketing and advertising (offline and online)
  • Apply Six Sigma/Lean concepts for increasing efficiency in processes such as procurement, POS and billing, inventory management, client service, accounting reconciliation, artist roster management, event management and expense management
  • Manage end-to-end operations, incidents, assets, client and vendor relationships effectively Skillfully managing all the stakeholders and ensuring a positive progression.
  • Website maintenance and updating.
  • Work on WordPress and Amazon AWS to build and host sites.
  • Work on promotional content and Infographics - Marketing.
  • Act as consultant and guide in various requisites to move ahead with their implementation & Business development.
  • Manage different vendors & service provides and align memorandum of understanding(s), contacts, agreements etc.

Service Delivery/Operation - Operations Lead

IBM
04.2016 - 06.2016
  • Support with ongoing asset & CMDB migration project from AT&T to IBM.
  • Learn the existing setup of IBM and its process and strategies the necessary steps for migrating the process.
  • Lead on ongoing client service assurance projects and foster relationship(s) with the clients.
  • Lead and perform audits on process, service and resource utility, assets, vendor & internal performances. After post-mortems, create recommendations based on lessons learned to identify & successfully and mitigate negative project elements.
  • Train and self-equip with new process and train the team accordingly.
  • Host calls between SMEs, different stake holders to brainstorm, plan and have a road map to set up new process based on multitude of complex factors.
  • Coordinate with high management to execute necessary steps to ensure smooth transition of projects.
  • Oversee & manage vendor migrations from ATT to support IBM environment and architecture.
  • Maintain the status-quo of H&AS assets and inventory.
  • Interview and manage the on boarding of new members and train them effectively. Evaluate team performance and provide timely reports to management.
  • Act as the point of contact for various cross-functional teams to discuss and plan for implementation of existing projects & new.
  • Post buyout of AT&T’s Hosting and Application Services (H&AS) department by IBM
  • Team management, Project management, Asset & Vendor Management, Process migration, High-level reporting & Analysis, Team building, Mentoring & Training

Service Delivery/Operation - Operations & Change Lead

AT&T
10.2010 - 03.2016
  • Manage project(s) including scope, risk, resources & implementation.
  • Continually analyze & refine the process and better risk management.
  • Close the project within the timelines presented and within the cost estimates.
  • Managing the Assets & CMDB, monitor their status and facilitate changes to them.
  • Remote server builds/re-builds/upgrades/de-commissions in the Data Centers.
  • Work with different vendors to support assets, resources and knowledge.
  • Manage Data Center migrations and tech-refreshes.
  • Hiring, interviewing & training new candidates
  • Supported Client Technologies – SharePoint, Ariba, Oracle, PeopleSoft, SAP, Synaptic (AT&T Cloud), Microsoft Exchange and Ecommerce.
  • Host CAB meetings, RCA calls, Project coordination sessions etc. to discuss appropriate technical resolution, plan of action.
  • Coordinating and interacting with internal teams to ensure smooth execution of changes and incidents.
  • Perform audits, analysis and report on process & KPIs, identify strain points for better management and develop solutions.
  • Manage all aspects of production and pre-production activities relating to migrations, go-lives, hardware work, deployment, network, storage, platform and application.
  • Mentor and train new hires on process and tools. Evaluate their performance, prepare performance reports for management.
  • Create high-level reports for management, audit team reports and suggesting necessary actions to the management to improve the process.
  • Refine and develop existing process to keep updated per the customers’ needs and enable feasible internal workflow to maintain a balanced relationship.
  • Team management, Project management, Asset & Vendor Management, Requirement gathering, Brainstorming and Process improvement, Problem & Crisis management, support of SLAs, High-level reporting & Analysis, Team building, Mentoring & Training

Education

Bachelor of Science - Computer Science

JNTU
05.2001 -

Skills

Operations Management

Change Management

Incident Management

Problem Management

Project Management

Strategic planning

Decision-making

Team leadership

Staff development

Certification

ITIL, Six Sigma & PMI-ACP

Timeline

Manager GOC

Transunion
10.2022 - Current

Senior Incident Manager

Infobahn Softworld(Vendor:GAP Inc.)
08.2021 - 09.2022

Change/Incident/Release Manager

Netcracker Technologies
03.2018 - 08.2021

Founder and Managing Partner

FUBAR, Hyderabad
06.2016 - 01.2018

Service Delivery/Operation - Operations Lead

IBM
04.2016 - 06.2016

Service Delivery/Operation - Operations & Change Lead

AT&T
10.2010 - 03.2016

Bachelor of Science - Computer Science

JNTU
05.2001 -

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HARIN Abhinav BOJJAService Delivery