Harinakshi Shetty

Qualifications and Requirements:

• High school diploma or equivalent; some college education may be preferred.
• Previous experience in customer service or customer relations, preferably in the telecommunications industry.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Strong problem-solving and conflict resolution abilities.
• Empathetic and patient approach in dealing with customers, even in challenging situations.
• Proficient in using computer systems, customer support software, and Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.

Customer Support and Issue Resolution:

• Respond to customer inquiries and complaints via various communication channels, such as phone, email, or chat.
• Listen actively to customers, empathize with their concerns, and demonstrate a genuine desire to help.
• Provide accurate and timely information regarding Hutchison Three's products, services, plans, billing, and policies.
• Investigate and analyze customer issues to identify root causes and determine appropriate resolutions.
• Work closely with internal teams, such as technical support, billing, or sales, to resolve complex customer problems.
• Use effective problem-solving skills to find solutions and ensure customer satisfaction.