Harinatha A

Roles and Responsibilities:

• Intune MDM Administration.

• Microsoft365 Administration.

• Azure AD(Microsoft Entra ID) Administration.

• Slack Administration.

• JIRA Administration.

• Microsoft Defender Administration.

• Jamf Pro Administration.

• Troubleshooting macOS and Windows Devices.

• Asset Management.

• Network Management.

• IT Budgeting.

• Auditing (ISO, SOC2 Type2 and SAR)

• On-boarding/Off-boarding Employees.

• Asset Procurement.

• Vendor Management.

• Infrastructure Design and Implementation.

Roles and Responsibilities:

• Managing Esper MDM.

• Troubleshooting mac OS and Windows Devices.

• Managing Android and IOS devices on Esper MDM.

• On-call support.

• Resolving customer issues on MDM level.

Roles and Responsibilities:

• Managing all mac OS and Windows Devices through Hexnode

MDM.

• Troubleshooting mac OS and Windows Devices.

• G-Suite Administration.

• Hexnode MDM Administration.

• Enrolment done by DEP.

• Checking Malware alerts on Trendmicro.

• Security and Compliance (Patch Management).

• Maintaining Asset Management.

• Software Inventory Management.

• IT Budgeting.

• Checking On-board and Off-board requests.

• Good Knowledge on Slack and Zoom.

• O365 Administration.

• Open VPN Administration.

• Sophos & TrendMicro Administration.

• Basic Knowledge on DLP tools Endpoint Protector & GTB Endpoint Protector.

• Checking Tickets on priority on JIRA.

• Creating SOP's on Confluence.

• Infrastructure Design and Implementation.

• Networking (Access points, switches, routers and firewalls).

• Vendor Management.

Roles and Responsibilities:

• macOS and Windows OS Administration

• Create & Manage Policy as per requirement on JAMF

• Managing & Creating Smart Groups and Static Groups

• Manage Apple device through JAMF

• Publishing the Applications in Self service

• LDAP configuration in JAMF for Active Directory Environment

• Patch Management

• Disk Encryption Configuration

• Good knowledge to work on Mac OS and Windows OS

• MacBook/iMac configuration by DEP

• Enrol the mac devices into JAMF

• Good knowledge to work on Zoom and Slack

• Microsoft Office 2016 and Forticlient.

• Creating VPN certificates for requested end users.

• User account login and password reset for mac users

• Installing Software's and assigning licenses with end user's Manager approval

• Updating windows security patches

• Connected Backup (windows users)

• Bitlocker and Druva inSync(MAC users) on monthly basis.

• Administrating Sophos central

• Druva (Insync) and O365.

• Knowledge on Linux OS (Ubuntu

• Ubuntu Server and Cent OS)

• Interacting with users on requests and incidents and resolving any kind of desktop support issues

• Reset and re-configuring

bit locker.

• Desktop hardware issues.

• Updating tickets on JIRA ticketing tool

Roles and Responsibilities:

• Good knowledge to work on Mac OS Catalina 10.15, Mojave 10.14, High sierra 10.13, Sierra10.12.

• Good knowledge to work on M-watch Ticketing Tool

• MacBook/iMac configuration by DEP

• Enroll the mac devices into JAMF using Quick add package

• Installing AV (Symantec Endpoint Protection), DLP and user requested software's

• Co-ordination with network when internet issue and VPN related issue

• Good knowledge of File Vault Encryption and troubleshooting

• User Data Backup

• Repair of Mac OS

• User Login issue in Mac

• Keychains issue troubleshooting

• Dual booting using boot Camp assistant

• User account password reset

• Intune enrolment

• Resolving the application related issues on skype screen sharing

• Call log on iCare to fix the Mac hardware issues

• Good knowledge to provide support on iPhon, iPad, iPod, Apple Watch, Airplay

• Printer Setups - Responsible for daily functionality and print queues printers for all locations

• A broad understanding of computer hardware (Mac and PC) and software -including installation, configuration, management, diagnostics and support.

Roles and Responsibilities:

• Proficient in handling escalated calls and providing level 1

Desktop Support to end-users.

• Installation and configuration of Operating System like Windows

XP, 7,8,10 and windows server, macOS High sierra 10.13, Sierra

10.12.

• Installation and maintenance of systems, and other hardware

devices (Printer scanner), and application software

• Creating and managing the user accounts and giving permissions to the new users

• Maintains all hardware, administrative tools, and network LAN

infrastructure

• Troubleshoot and fix hardware problems on local and remote

systems

• All versions of Microsoft Outlook issues like configuring the mailbox, creating and adding PST to mailbox, repairing the corrupted PST’s, managing multiple mail box

• Co-ordination with ISP when internet issue.

• Setup Local Area Network(LAN), Wide Area Network(WAN)

• Supports for the application packages like MS office etc.