Harinder Singh
Saharanpur
Summary
Dynamic leader with a proven track record at Pasco Automobiles, adept in operations management and effective communication. Spearheaded strategies enhancing customer satisfaction and service efficiency, managing over 200 service personnel. Excelled in human resources management and workflow coordination, achieving significant service load growth. Demonstrates a positive attitude and analytical skills, driving cross-functional team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cluster Head Service
Pasco Automobiles
Gurgaon
09.2023 - Current
- Established and maintained relationships with regional customers, vendors and contractors
- Planned and implemented strategies for improving customer service and satisfaction across region
- Collaborated with three Service Teams of Gurgaon Arena Workshops
- Directed and managed team of 200+ service manpower in regional capacity
- Average Paid Service Load 2500 per Month
- Average Bodyshop Load 650 Per Month
Cluster Head (Regional Service Manager)
Rohan Motors Ltd.
Greater Noida
05.2022 - 08.2023
- Established and maintained relationships with regional customers, vendors and contractors
- Planned and implemented strategies for improving customer service and satisfaction across region
- Collaborated with three Service Teams of Greater Noida, Ghaziabad & Hapur
- Directed and managed team of 300+ service manpower in regional capacity
- Average Paid Service Load 2000 Per Month
- Average Bodyshop Load 550 Per Month
Group General Manager Service
Akanksha Automobiles Rudrapur Pvt.Ltd
Rudrapur
07.2018 - 04.2022
- Developed and implemented Policy to Improved Workshop Growth
- Look after the 3 Main Workshops along with 2 E & 2 R outlets
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Average Paid Service Load 1200 per month
- Average Bodyshop Load 700 per month
General Manager Service
Atelier Automobiles Saharanpur Pvt.Ltd
Saharanpur
01.2015 - 06.2018
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored One Main Workshop along with 1 R Outlet & 1 E outlet
- Average Paid Service Load 700 per Month
- Average Bodyshop Load 150 per month
Workshop Manager
Atelier Automobiles Saharanpur Pvt.Ltd
Saharanpur
01.2011 - 12.2014
- Identified areas in need of improvement and developed plans to correct problems
- Purchased and oversaw inventory of supplies, tools and equipment
- Maintained workshop activities in line with budget requirements
- Scheduled maintenance and repair projects to maintain optimal performance of all equipment and systems
- Identified areas in need of improvement and developed plans to correct problems
Customer Care Manager
Pandit Automobiles Pvt.Ltd
Saharanpur
10.2008 - 12.2010
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Created customer support strategies to increase customer retention
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Performed duties and provided service in accordance with established operating procedures and company policies
Education
Diploma - Mechanical Engineering
Haryana State Board Of Technical Education
Kurukshetra05.2014
Bachelors of Commerce -
J.V,Jain Collage Of Arts And Commerce
Saharanpur05.2008
Skills
- Efficient multitasked
- Human resources management
- Effective communication
- Workforce planning
- Analytical skills
- Workflow coordination
- Positive attitude
- Operations Management
- Cross-functional team coordination
Certification
- PSF training Course From MSIL Gurgaon.
- Customer Care Manager training from MSIL Gurgaon.
- Basic Course from MSIL Gurgaon.
- Advance Course from MSIL Gurgaon.
- Workshop Manager Course from MSIL.
- ISO & Audit Course from MSIL.
- All New Model Training for Vehicle launch after 2015 by MSIL.
Languages
- Punjabi, Bilingual or Proficient (C2)
- English, Advanced (C1)
- Hindi, Bilingual or Proficient (C2)
Timeline
Cluster Head Service
Pasco Automobiles
09.2023 - Current
Cluster Head (Regional Service Manager)
Rohan Motors Ltd.
05.2022 - 08.2023
Group General Manager Service
Akanksha Automobiles Rudrapur Pvt.Ltd
07.2018 - 04.2022
General Manager Service
Atelier Automobiles Saharanpur Pvt.Ltd
01.2015 - 06.2018
Workshop Manager
Atelier Automobiles Saharanpur Pvt.Ltd
01.2011 - 12.2014
Customer Care Manager
Pandit Automobiles Pvt.Ltd
10.2008 - 12.2010
Diploma - Mechanical Engineering
Haryana State Board Of Technical Education
Bachelors of Commerce -
J.V,Jain Collage Of Arts And Commerce
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