Harinder Jeet Singh
Mumbai,Maharashtra
Summary
Diligent business leader with vast hands-on experience in Hospitality, Retail and Airline industry. Highly effective at performing senior leadership roles in wide-ranging corporate/ management functions in Operations, Business Development, Strategy Development and Asset Management.
An energetic people's person with excellent track record in leading diverse teams under various disciplines in different industries and regions in India. Have mentored and groomed several professionals in hospitality and airline industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Consultant
Ascott International, CapitaLand Group
08.2022 - Current
- Establish and maintain high level engagement and relationships with key stakeholders for growth opportunities and successful partnerships.
- Continuously support all stakeholders with business analysis, documentation, and data modeling.
- Develop new proposals, contracts and procedures to draw in more clients for asset light growth.
- Actively identify and pursue 4 to 5 new strategic leads every month.
General Manager Business Development
Ascott International, CapitaLand Group
09.2017 - 08.2022
- Led restructuring to reboot Business Development (BD) function for Ascott in India to draw in more clients in line with Ascott's global strategy of asset light growth through management agreements.
- Applied personal outreach and networking to continuously keep adding new leads to Ascott's development pipeline. Signed 3 management agreements within first 18 months.
- Actively engaged with hotel/ serviced residences' developers, helping them fine-tune their asset development plans and guide them through future cash flows.
- Established and maintained effective relationships with clients and industry partners to drive growth.
Regional Head - West Region
Mahindra Holidays and Resorts Private Limited
07.2012 - 10.2016
- Managed company's flagship resort in Goa and monitored operation of 11 other resorts in west region,
- Visited resorts periodically to view service levels and adherence to company's service standards. Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Conceptualized and commissioned in-house one touch guest service interface module (bundling all call services under one roof) at Goa Resort and improved service accountability and performance in real time.
- 3 Resorts in west region received RCI Gold Crown for exemplary service.
- Successfully opened 5 new resorts in west region.
General Manager
Courtyard by Marriott Pune City Centre
10.2009 - 02.2012
- Appointed as Pre-opening General Manager to open brand new 177-key property in Pune under Marriott management.
- Fully engaged with owner's project team and Marriott's development team in India for doing all on-site coordination, Interior Design finalization, coordinating various inspections and commissioning as per Marriott's brand standards.
- Planned and procured all operating equipment and supplies for all departments; recruited and trained all staff on department centric Marriott SOP's.
- Developed annual budget and and managed implementation strategies to grow market share and increase sales and profitability. Within 4 months hotel started generating gross operating profit.
- Focused on Sales and Marketing, provided strategic oversight including strategy deployment and within 6 months achieved highest RevPAR amongst 4 newly opened hotels.
General Manager Catering
Jet Airways (India) Limited
10.2007 - 08.2009
- Expanded international catering operations in line with airlines expanding global footprint, opened new catering stations in eight countries and in India
- Oversaw prepared food met standards for quality and quantity before onboarding to flights through the voluminous network of airline operations - Jet Airways (11,580 flights/month) and JetLite (3,300 flights/month).
- Initiated various cost saving measures, adjusted pricing and delivered USD 5 million savings in operating budgets in response to global business downturn in 2008-09.
- Enhanced financial controls to minimize theft and loss risks. Planned and implemented bespoke real-time inventory management module integrated on SAP platform thru the airline's catering network. It enforced reporting discipline and department saved 60% in unaccounted losses.
Education
Bachelor of Commerce -
University of Delhi
New Delhi05.1986
Skills
- Hotel Management
- Asset/ Facility Management
- Business Development, Pipeline Planning
- Profit and Loss Accountability
- Analytical Skills
- Negotiations
- Administrative Skills
- Customer Relationship and Experience Management
- Communication and Presentation
- Strategic Networking
- Coaching and Mentoring
- Cross-Functional Team Management
Accomplishments
- Hotel Manager of the Year, 1995, Hyatt Regency Delhi
- Hotel Manager of the Quarter (QIII ), 1995, Hyatt Regency Delhi
- Manager of the Quarter (QII) , 1991, Hyatt Regency Delhi
Certification
Marriott International's Skill Development Programs
● 2005 - Managing Business Priorities
● 2004 - Business Acumen , a program for senior executives to be groomed for the General Manager's role.
● 2003 - World Class Negotiating , a training program for senior leadership members, exposing them to hone their skills in strategically approaching negotiations in the most effective manner
● 2003 - Foundations of Leadership , a training program for General Management development
● 2003 - Developing Yourself Developing Others , based on the 360-degree appraisal system
● 2001 - Creating Marriott Leadership Culture, for senior executives especially new joiners in the company
Hyatt International's Skill Development Programs
● 1995 - Food and Beverage Marketing , a training program for budding Food and Beverage Managers
● 1994 - Finance for Non-Finance Management , program focuses on development of basic financial skills for non-finance management
Hobbies
Travelling
Playing Tennis
Current Affairs
Occasional Cook
Movies
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Intermediate (B1)
Earlier Work Experience
▪ General Manager F&B Development Retail – Reliance Retail (Mumbai), October 2006 to September 2007
▪ VP Operations – Ramesh Hotels (Mumbai), May 2006 to August 2006
▪ Director of Operations – Renaissance Hotel (Mumbai), February 2001 to April 2006
▪ Food and Beverage Manager – Radisson Hotel (Delhi), September 1998 to January 2001
▪ Assistant Director F&B – Hyatt Regency (Delhi), March 1984 to August 1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Consultant
Ascott International, CapitaLand Group
08.2022 - Current
General Manager Business Development
Ascott International, CapitaLand Group
09.2017 - 08.2022
Regional Head - West Region
Mahindra Holidays and Resorts Private Limited
07.2012 - 10.2016
General Manager
Courtyard by Marriott Pune City Centre
10.2009 - 02.2012
General Manager Catering
Jet Airways (India) Limited
10.2007 - 08.2009
Bachelor of Commerce -
University of Delhi
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