Harinder Sidhu (Hary)
Wanaka
Summary
Dedicated and results-driven hospitality professional with over 8 years of extensive experience in hotel management. Proven track record of excelling in various managerial roles within the hospitality industry. Currently serving as an Duty Manager at Edgewater Resort Hotel in Wanaka, known for leadership, operational efficiency, and a customer-centric approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Edgewater Resort Hotel
06.2022 - Current
- Led and supervised a team of 10-15 front desk professionals at the renowned Edgewater Resort Hotel in
- Wanaka, ensuring their training, scheduling, and performance evaluations were effectively conducted
- Delivered exceptional guest satisfaction by promptly addressing inquiries, requests, and complaints, contributing to an increase in guest satisfaction scores
- Managed reservation systems, optimized room assignments, and streamlined the check-in/check-out process, resulting in increased operational efficiency
- Maintained accurate financial records, handled cash, credit card transactions, and contributed to budgeting and cost control measures
- Implemented and monitored safety and security protocols, ensuring a secure environment for guests and staff
- Oversaw staff rostering, creating efficient schedules that optimized productivity and ensured adequate coverage during peak times while maintaining cost-effectiveness.
Duty Manager
Holiday Inn Express and Suites
07.2021 - 06.2022
- Manage hotel staff to ensure guest expectations are exceeded
- Ensure a safe and secure environment for staff and guests
- Deal promptly with guests queries and complaints
- Interact with guests and ensure they have a pleasant stay
- Monitor and oversee the night shift operations in the hotel
- Address staff issues and report any major incidents
- Review daily financial reports of the previous day
- Oversee maintenance operations and coordinate with other departments
- Supervise security, housekeeping, and front desk staff
- Prepare various reports for hotel upper management
- Update room status and keep track of occupancy trends
- Ensure hotel policies, procedures and standards of safety and security protocols are met
- Monitor and maintain staff performance and facilitate team building activities
- Provide guidance, training, and development to team members.
Duty Manager/Night Manager
Atura Hotel
06.2017 - 05.2021
- Processing guest charges voucher and credit card vouchers.
- Check to see that all charges are assigned to the appropriate departments
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those ratesto guest accounts
- Perform check-in and check- out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics
- Summaries results of operations for management.
- Balance the day's charges, making corrections as necessary
- Performs wake-up calls.
- Prepare of End of day procedure
- Understanding principles of auditing, balancing, and closing out accounts.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
Night Auditor/Porter
Amora Hotel
04.2016 - 06.2017
- Check the daily arrival list for VVIP's or guests with special need.
- To be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
- Tagging baggage and returning the identification slips to guests.
- Assists guests with luggage to the front desk.
- Escorts guests to room, placing luggage in room assigned by front desk.
- Inspects guest room for order and adequate supplies and informs guests of room amenities Ensure the efficient delivery and collection of group luggage.
- Respond to guest requests and queries providing knowledgeable, efficient, and helpful information services.
Education
Advanced Diploma - Hospitality Management
New Zealand Management Academies
Skills
- Leadership and Team Management
- Customer Service Excellence
- Operations and Process Improvement
- Training and Development
- Inventory and Resource Management
- Communication and Interpersonal Skills
Certification
- Liquor Servicing Certificate (LCQ)
- GM Certificate
- NZ Drivers License
- First Aid Certificate
Timeline
Duty Manager
Edgewater Resort Hotel
06.2022 - Current
Duty Manager
Holiday Inn Express and Suites
07.2021 - 06.2022
Duty Manager/Night Manager
Atura Hotel
06.2017 - 05.2021
Night Auditor/Porter
Amora Hotel
04.2016 - 06.2017
Advanced Diploma - Hospitality Management
New Zealand Management Academies
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