Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Harini AS

Harini AS

Bengaluru

Summary

Dedicated professional with a strong background in sales and a proven track record of exceeding targets. Committed to contributing to organizational growth through effective strategies and quality service. Eager to leverage skills in a dynamic environment that values innovation and excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advisor Service Recovery Reds

PhonePe private limited
09.2022 - 01.2025
  • Handled language callbacks and resolved payments queries of the customers.
  • Escalation queries had been processed.
  • Resolved the queries through calls.
  • Solved ONDC background queries as there was a movement in the process.
  • Handled account deactivation and reactivation queries of the customers.
  • Achieved the SLA set metrics.
  • Solved 100 tickets in account deactivation and reactivation queries in backend.

Senior Order to cash operations associate

Accenture solutions Pvt Ltd
05.2021 - 08.2022
  • Order creation, Order changes, Quote creation, Quote Creation and changes, Credits, Debits, Returns has been a part of my daily responsibility for different distributors Account Lead for multiple distributors account through SFDC and SAP.
  • Educate opportunity owners in deal Management best practice; process, what is required of stakeholders, act as initial.
  • Point of contact handling related queries Reviewing new deals entering the pipeline on a weekly basis and identifying deals that trigger the requirement for a review.
  • Responsible for the quality and productivity of the team.
  • Managing effectively multiple stakeholders, understanding the objectives of their programs/initiatives.
  • Expertise in MS Office, specifically in PowerPoint, Word, Excel and Outlook.
  • Team player able to build collaborative relationships with peers and stakeholders.
  • Facilitated in classroom training in clearing their queries and making them work on new scenarios.
  • Ensure team members have the skills and competencies to accurately assess a customer's level of risk for retention using assessment tools, reports, and sales input.
  • Handling stakeholders management with client and as well as PSL Coordinator.
  • SLA handling and solving within time frame assigned.
  • Calling management of tickets in Salesforce.

Order management specialist

Infosys BPM Ltd
01.2020 - 03.2021
  • Responsible for providing information and updates to clients on B2B platform over provisioning issues and progressing stuck orders.
  • Handling the B2B customer on E-chat/Calls and E-mail to resolve their queries.
  • Managing the queue on the timely basis and achieving the service level lines on the up to date basis.
  • Following the escalation matrix.
  • Understand customer queries and escalations and provided them appropriate resolution.
  • Sending and processing the quote request given by the clients and solving the queries on time.
  • Processing the queue and leading the team and managing the team discussions.
  • Working on the quote requests and order changes request as per the customer based info provided by the CSS team based product service line as per the project assigned.
  • Managing the stakeholder queries up to date.
  • Obtained information required to process the order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
  • Submitted quote requests for management approvals, and consult with product teams, trainers, and systems support to identify service-impacting issues.
  • Managed and resolved external & internal queries relating to quote/order status, client account information.

Education

BCA - computer applications

new horizon college
kasturinagar
01.2019

Skills

  • Data analysis
  • Data Science
  • Data visualization
  • Statistical modeling
  • SQL querying
  • Tableau
  • Data science
  • Data integrity validation
  • Microsoft power BI
  • Data validation
  • Customer service
  • Order processing
  • Microsoft Excel
  • Data interpretation
  • SQL
  • Statistical analysis

Languages

  • Kannada
  • Tamil
  • Telugu
  • Malayalam
  • English
  • Hindi

Certification

  • AI Mastery
  • Data Analytics
  • Data science
  • Digital Marketing
  • AWS solutions architect

Timeline

Advisor Service Recovery Reds

PhonePe private limited
09.2022 - 01.2025

Senior Order to cash operations associate

Accenture solutions Pvt Ltd
05.2021 - 08.2022

Order management specialist

Infosys BPM Ltd
01.2020 - 03.2021

BCA - computer applications

new horizon college

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Harini AS