Harini Bekkanti

Project 3: Blue Cross Blue Shield North Carolina(BCBSNC)

Business Unit: QEA HC

Applications: Facets, MHK &Care Radius

Facets: A software application used for healthcare claims processing, member enrollment, and provider management, facilitating efficient administration of health insurance plans

CareRadius: A platform utilized for population health management and care coordination, integrating data from diverse healthcare sources to enhance patient management and outcomes. Within CareRadius, I specialized in creating authorizations for BCBSNC members, ensuring timely access to necessary healthcare services.

MHK: A healthcare analytics and reporting software, offering insights into utilization patterns, cost trends, and performance metrics. In MHK, my focus was on generating authorizations for BCBSNC members, enabling informed decision-making and quality improvement initiatives based on comprehensive data analysis.

Tools: HP-ALM

Project Description: Blue Cross and Blue Shield of North Carolina (BCBSNC) is a prominent health insurance provider in North Carolina. They offer a range of health insurance plans designed to meet the diverse needs of individuals, families, and businesses across the state. BCBSNC is known for its extensive network of healthcare providers, including hospitals, doctors, and specialists, ensuring that members have access to quality healthcare services. Additionally, BCBSNC often provides various wellness programs and initiatives aimed at promoting healthier lifestyles and preventative care among its members.

Roles & Responsibilities:

During my tenure at BCBSNC, As a Manual tester I contributed to projects involving the development and maintenance of applications such as Facets,CareRadius, and MHK. These projects adhered to the waterfall methodology, a structured approach that progresses linearly through defined phases. My primary responsibilities revolved around creating authorizations for members as per the specifications outlined in the client requirement documents for each project.

As part of the software development lifecycle, I actively participated in various stages including test planning, test approach formulation, test design, test execution, and defect management.

I utilized the HP-ALM (Application Lifecycle Management) tool to streamline various aspects of the software testing process. HP-ALM served as a central hub for managing test artifacts, tracking defects, and facilitating collaboration among team members.Test Planning: Outline testing strategy, determine scope, identify resources, set timelines, align objectives with project goals, assess risks, and develop mitigation strategies.

Test Approach Formulation: Tailor detailed test approach, decide testing types, select tools, define entry/exit criteria for phases.

Test Design: Create comprehensive test cases/scenarios based on requirements, validate functionality, identify test data needs, and prepare data sets.

Test Execution: Run tests, record results, document discrepancies, verify functionality across environments/platforms.

Defect Management: Identify, document, prioritize defects, assign to development, track progress, retest fixed issues.

Overall, my involvement in these projects at BCBSNC encompassed a comprehensive approach to software testing, ensuring the quality and reliability of the applications delivered to meet the needs of clients and end-users.

Project 2:NBCUniversal
Business Unit: QEA CMT
Application: MAGIC
Project Description: I am currently engaged in a project with NBCUniversal that falls under the Comcast domain. Within this project, my role is that of a manual tester for the Magic application. The Magic application serves specific NBCUniversal users, facilitating information analysis and estimation tasks. This application acts as a comprehensive repository for title-related data, including gross figures. It is structured into two main modules: Domestic and International.

The Domestic module further subdivides into the following components:

Operating the Home Module for accessing release dates and distributor information.
Utilizing filters to retrieve specific title information.
Administering the Admin Module, including title creation, editing, and maintenance.
Conducting tasks such as title matching, security maintenance, calendar upkeep, and distributor management.
Handling the FS&O Module for multiple title maintenance and estimation for newly released titles.

The International Module, on the other hand, focuses on territories outside of North America and Canada. In this module, users can view, create, and edit titles based on specific international territories.
Roles and Responsibilities:
Project Overview:
Project: Magic Application at NBCUniversal
Methodology: Agile with 4-week sprints
Task Management: Utilizing Jira dashboard for user stories, tasks, and improvements
Sprint Planning (Week 1):
Initiate the sprint, spanning 4 weeks.
Begin with the first phase of testing, known as requirement analysis.
Thoroughly analyze each ticket to start test planning.
Test Design (Week 2):
Develop detailed test scenarios.
Schedule a client review meeting to discuss test scenarios.
Proceed with test case design once test scenarios are approved.
Test Execution (Week 3):
As developers complete ticket development, they move them to the "Ready for Testing" phase.
Execute tests for all functional tickets.
If bugs are identified, raise tickets and assign them to the respective developer.
Retest and close resolved bugs.
Regression Testing (Week 4):
Perform regression testing on current functional tickets for the respective modules.
Identify and report any regressions.
Sprint Closure (Two Days Prior to Go-Live):
Provide QA sign-off on the sprint.
Move all tickets to the "Ready for Production" phase.
Continuously collaborate with the development team and stakeholders to ensure the smooth progression of the project.
Client Communication:
Maintain regular communication with clients.
Daily: Share status reports with clients.
Monthly (Twice): Share MOR (Monthly Operating Review) reports and SLA (Service Level Agreement) summary reports with clients.
Collaboration with Automation Team:
Share test cases with the automation team for batch execution.
Coordinate closely to ensure seamless test automation processes.
Provide necessary support and guidance to the automation team as needed.

Project 1: ESIHC(Express Scripts Health Care)
Client: Cigna Health Insurance, US
Business Unit: Health Care
Lobs: Cigna XML, Cigna Medicare, HPMS.
Project Description: Cigna is an American Health Services Organization.Its Insurance subsidiaries are major providers of medical,dental, disability, life and accident insurance and related products and services and the majority of which are offered through employers and other groups. This project contains business requirements for changes in plans and claims of the individuals registered for insurance.
Roles and Responsibilities:
Analyzing the client requirement for the individual medical insurance benefit plan using the Intent provided through Polaris application and validating the Intent with set ups like CBM and CBPS Mainframe, accordingly updating the changes in Input file and testing the claims using Benefit Testing Tool and getting the final output using Q-Core application. If any defects found raising the defects and making sure the claim process correctly and completing the cases.
Executed test scripts, logged defects and worked to resolve issues noted in testing process.
Managed team of employees, overseeing hiring, training and professional growth of employees.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Proved successful working within tight deadlines and fast-paced atmosphere.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.