Harini Gopal

Trichy

Summary

Dynamic Lead in Service Delivery at Sutherland Global Services Pvt. Ltd, I excelled in driving customer satisfaction and optimizing service delivery. With a knack for incident management and unparalleled teamwork, I spearheaded retail project support, achieving targets and significantly enhancing organizational performance. My proactive approach and ITIL knowledge were pivotal in surpassing service level agreements and fostering team collaboration.

Overview

years of professional experience

Work History

Lead (Service Delivery)

Sutherland Global Services Pvt.Ltd

01.2018 - Current

Handled Support and Implementation in Retail projects
Worked as Team Lead for 3 Years
Achieved Targets and helped the organization for next level
Worked IN excel for the Real Time metrics
Publishing Day to Day client reports
Ensured all key processes are completed within the given timeframe and Ticket solving.

Education

B.sc., Computer Science -

Shrimati Indira Gandhi College(Trichy, TamilNadu)

04.2018

Higher Secondary -

Sree Venkateswara Vidyalaya , Hr.Sec School

05.2015

SSLC (Matriculation) -

SRV Matric Hr. Sec, School

05.2013

Skills

Customer Satisfaction
Incident Management
ITIL Knowledge
Service Delivery Optimization
Escalation management
Service Level Agreements
Teamwork and Collaboration
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Excellent Communication
Active Listening
Organizational Skills
Team Collaboration
Critical Thinking
Adaptability and Flexibility
Planning and Prioritization

Team Coordination
Flexible Schedule
Training and Orientation
Self Motivation
Interpersonal Skills
Scheduling and calendar management
Document Review
Scheduling
Staff Scheduling
Documentation and control
Problem-solving aptitude
Workflow Planning
Process Improvement
Hiring and Terminations
Negotiation
Customer Satisfaction Evaluation
Operational Standards Development
Multitasking Abilities

Mothername

G. Bhuvaneswari

Personal Information

Father's Name: D.Gopal
Date of Birth: 09/03/98
Nationality: Indian

Languagesknown

Tamil
English

Hobbies and Interests

Outreach events
Photography
Reading Books

Disclaimer

I hereby declare that the particulars of information and facts stated here are true, correct to the best of my knowledge and belief.

Timeline