Harini Jaisankar

• Client: Macys, Baxter

Performed test cases preparation, test execution and delivering demo for contact center solution - voice bot, chatbot, web messaging.

• Client: KPMG Global & US
• UI validation, functional testing, DB and API testing of web based app for KPMG's clients auditing
• Performing regression testing post code freeze and delivering client demo after each release
• Test planning, test estimates discussion, test case updating and defect tracking using JIRA
• Improved quality of deliverables by reducing production defects to 5%

• Client: SBI
• Requirement elicitation, preparing AS-IS and To-Be solution document using Draw.io, presenting the solution walkthrough to stakeholders
• Delivering process KT to developers and UAT testers
• Test planning, test case document creation, performing module wise testing and SIT
• Defect tracking using ALM tool.

• Client: CISCO Systems
• Extensive experience in designing test case, applying functional, regression, browser compatibility, mobile, IOS device testing and defect management using JIRA
• Leading the complete QA activities for the project, effective team player by actively participating in scrum calls discussing detailed testing approach for each feature.

• Client: NICE In Contact
• Develop test cases, testing monthly release features for the contact center solution - web app, conducting regression testing after each release, defect tracking and management using JIRA
• Reduced production defects by 20% through design of detailed test strategies thus ensuring quality deliverables to client.

• Client: HLB Bank
• Requirement analysis of the manually intervened steps for RPA application, work closely with developers/BA to design the test cases, performing SIT, UAT, defect logging and management
• Promoted to Software Engineer in a year for completing eleven major projects ahead of schedule.

• Generating test cases using Genesys whiteboard tool
• Conducting functional testing of IVR work flows, identifying defects and management using JIRA.