Summary
Overview
Work History
Education
Skills
Certification
Key Achievements
Timeline
Hi, I’m

Harini Muthyala

HR
HYDERABAD
Harini Muthyala

Summary

Customer-focused HR and service professional experienced in high-volume interaction environments. Skilled in live communication, issue resolution, content moderation, and HR support. Strong in empathy, confidentiality, multitasking, and adapting to fast-paced 24/7 operations.

Overview

2
years of professional experience
6
Certifications
4
Languages

Work History

Concentrix

Content Moderator
03.2025 - 11.2025

Job overview

- Reviewed user content with high accuracy and compliance.

- Maintained quality and productivity metrics.

- Managed sensitive information with confidentiality.

- Adapted quickly to policy and workflow changes.

Mind Wave Informatics

Human Resources Intern
09.2024 - 03.2025

Job overview

- Supported HR operations, onboarding, and documentation.

- Contributed to employee engagement and talent acquisition

.- Assisted with recruitment, onboarding, and employee records.

- Supported training sessions and performance reviews.

Zolostays - Corporate Office Building

Guest Relation Officer
02.2024 - 08.2024

Job overview

- Delivered real-time customer support via calls and chats.

- Improved customer satisfaction by 10% in five months.

- Trained new team members on communication and handling queries

Tanvika Solutions

Human Resources Intern
02.2024 - 05.2024

Job overview

- Contributed to HR documentation and basic recruitment tasks.

- Created a comprehensive HR report.

Education

Andhra University
Visakhapatnam, India

Master of Arts from Human Resources Management
04.2001

Aditya Degree College
Tadepallegudem, India

BBA from Human Resources Management
04.2001

Vignan Public School
Alampuram

High School Diploma
04.2001

Skills

Customer Service, HR Support, Content Moderation, Problem-Solving, Critical Thinking, Time Management, Empathy, Communication, Multitasking, Documentation

Certification

HR - Teachnook

Key Achievements

- Increased customer satisfaction from 75% to 85%.

 - Improved employee satisfaction by 30%. 

- Reduced recruitment costs by 15%. 

- Increased team productivity by 20%.

Timeline

Content Moderator

Concentrix
03.2025 - 11.2025

Human Resources Intern

Mind Wave Informatics
09.2024 - 03.2025

Guest Relation Officer

Zolostays - Corporate Office Building
02.2024 - 08.2024

Human Resources Intern

Tanvika Solutions
02.2024 - 05.2024

Andhra University

Master of Arts from Human Resources Management
04.2001

Aditya Degree College

BBA from Human Resources Management
04.2001

Vignan Public School

High School Diploma
04.2001
Harini MuthyalaHR