
Customer-focused HR and service professional experienced in high-volume interaction environments. Skilled in live communication, issue resolution, content moderation, and HR support. Strong in empathy, confidentiality, multitasking, and adapting to fast-paced 24/7 operations.
- Reviewed user content with high accuracy and compliance.
- Maintained quality and productivity metrics.
- Managed sensitive information with confidentiality.
- Adapted quickly to policy and workflow changes.
- Supported HR operations, onboarding, and documentation.
- Contributed to employee engagement and talent acquisition
.- Assisted with recruitment, onboarding, and employee records.
- Supported training sessions and performance reviews.
- Delivered real-time customer support via calls and chats.
- Improved customer satisfaction by 10% in five months.
- Trained new team members on communication and handling queries
- Contributed to HR documentation and basic recruitment tasks.
- Created a comprehensive HR report.
Customer Service, HR Support, Content Moderation, Problem-Solving, Critical Thinking, Time Management, Empathy, Communication, Multitasking, Documentation
HR - Teachnook
- Increased customer satisfaction from 75% to 85%.
- Improved employee satisfaction by 30%.
- Reduced recruitment costs by 15%.
- Increased team productivity by 20%.