Summary
Overview
Work History
Education
Skills
Certification
Key Achievements
Timeline
Hi, I’m

Harini Muthyala

HR
HYDERABAD
Harini Muthyala

Summary

Customer-focused HR and service professional experienced in high-volume interaction environments. Skilled in live communication, issue resolution, content moderation, and HR support. Strong in empathy, confidentiality, multitasking, and adapting to fast-paced 24/7 operations.

Overview

2
years of professional experience
6
Certifications
4
Languages

Work History

Concentrix

Content Moderator
2025.03 - 2025.11 (8 education.months_Label)

Job overview

- Reviewed user content with high accuracy and compliance.

- Maintained quality and productivity metrics.

- Managed sensitive information with confidentiality.

- Adapted quickly to policy and workflow changes.

Mind Wave Informatics

Human Resources Intern
2024.09 - 2025.03 (6 education.months_Label)

Job overview

- Supported HR operations, onboarding, and documentation.

- Contributed to employee engagement and talent acquisition

.- Assisted with recruitment, onboarding, and employee records.

- Supported training sessions and performance reviews.

Zolostays - Corporate Office Building

Guest Relation Officer
2024.02 - 2024.08 (6 education.months_Label)

Job overview

- Delivered real-time customer support via calls and chats.

- Improved customer satisfaction by 10% in five months.

- Trained new team members on communication and handling queries

Tanvika Solutions

Human Resources Intern
2024.02 - 2024.05 (3 education.months_Label)

Job overview

- Contributed to HR documentation and basic recruitment tasks.

- Created a comprehensive HR report.

Education

Andhra University
Visakhapatnam, India

Master of Arts from Human Resources Management
2001.04

Aditya Degree College
Tadepallegudem, India

BBA from Human Resources Management
2001.04

Vignan Public School
Alampuram

High School Diploma
2001.04

Skills

Customer Service, HR Support, Content Moderation, Problem-Solving, Critical Thinking, Time Management, Empathy, Communication, Multitasking, Documentation

Certification

HR - Teachnook

Key Achievements

- Increased customer satisfaction from 75% to 85%.

 - Improved employee satisfaction by 30%. 

- Reduced recruitment costs by 15%. 

- Increased team productivity by 20%.

Timeline

Content Moderator

Concentrix
2025.03 - 2025.11 (8 education.months_Label)

Human Resources Intern

Mind Wave Informatics
2024.09 - 2025.03 (6 education.months_Label)

Guest Relation Officer

Zolostays - Corporate Office Building
2024.02 - 2024.08 (6 education.months_Label)

Human Resources Intern

Tanvika Solutions
2024.02 - 2024.05 (3 education.months_Label)

Andhra University

Master of Arts from Human Resources Management
2001.04

Aditya Degree College

BBA from Human Resources Management
2001.04

Vignan Public School

High School Diploma
2001.04
Harini MuthyalaHR