Harini Sridharan
Orikkai
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrator
Edu Futuristic Learning Pvt Ltd & Nass Global Resources Pvt Ltd
04.2022 - 12.2024
- Facilitate smooth operations for candidates aiming to work as caregivers in the USA and as caregivers, nurse assistants, or nurses in the UK, ensuring adherence to regulatory requirements and job placement standards within the healthcare sector.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Business Associate (Email & Chat Support Specialist)
Altruist Technologies Pvt Ltd
01.2020 - 02.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
Admin Executive
Visco Technologies
08.2017 - 09.2019
- Managed accounts and billing procedures, generating and sending bills to auditors
- Assigned tasks to staff, ensuring timely completion of all responsibilities
- Handled technical support, overseeing the overall workflow within the company
- Collected data, input records, and protected electronic files.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Education
BCA
Sankara College of Arts And Science
Kanchipuram, India11-2017
Higher Secondary Certification - Computer Science
Bharathidasan Matric Higher Secondary School
Kanchipuram, India04-2014
Secondary School Certification -
Bharathidasan Matric Higher Secondary School
Kanchipuram, India04-2012
Skills
- Task Assignment and Management
- Communication and Coordination
- Attention to detail
- Recordkeeping and file management
- Document management
- Data entry
- Customer service
- Process improvement
- Client communication
- Performance monitoring
- Vendor management
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Administrator
Edu Futuristic Learning Pvt Ltd & Nass Global Resources Pvt Ltd
04.2022 - 12.2024
Business Associate (Email & Chat Support Specialist)
Altruist Technologies Pvt Ltd
01.2020 - 02.2022
Admin Executive
Visco Technologies
08.2017 - 09.2019
BCA
Sankara College of Arts And Science
Higher Secondary Certification - Computer Science
Bharathidasan Matric Higher Secondary School
Secondary School Certification -
Bharathidasan Matric Higher Secondary School
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