HARINI NIVETA T
Senior Conversation Experience Designer
Salem
Summary
Senior Conversational Experience Designer with 5+ years of experience in conversation design across BFSI sector. Skilled in NLP optimization and prompt engineering. My experience spans facilitating project planning, client collaboration and guiding cross-functional teams. Seeking to leverage technical acumen and leadership experience to elevate conversational AI experiences aligned with organizational goals.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Conversation Designer
Senseforth.ai
Bengaluru
02.2018 - 03.2023
- Designed and optimized conversational flows for clients, including HDFC Bank, RBL Bank, and SBIC.
- Developed customized responses for platforms like WhatsApp, Alexa, and Google Assistant.
- Increased chatbot accuracy by identifying and resolving mismatched intents and semantics, enhancing user interaction quality.
- Delivered detailed analytical reports tracking bot performance metrics, enabling an increase in user satisfaction by identifying key issues.
- Contributed to the creation of technical specification documents, and functional specification documents.
- Collaborated with cross-functional teams, including clients, developers, testers, and other stakeholders, throughout the entire project cycle, ensuring that project milestones were achieved on time.
- Managed project lifecycle, including proposal creation, team assignment, and client billing for multiple projects, ensuring timely delivery and budget adherence.
- Mentored junior designers, enhancing team productivity, and fostering innovation within Senseforth.ai.
Education
Bachelor of Engineering - Civil Engineering
Government College of Engineering
Salem, India05-2016
Skills
- Conversation Flow Design, Intent & Entity Mapping, Fallback Handling
- User Journey Mapping, Empathy Thinking, Edge Case Handling
- Prompt Writing, Tone Control, LLM Basics, NLP Optimization
- Dialogflow ES, Excel, Aware
- Customer Relationship Management
- Project Management
- People Management
Timeline
Senior Conversation Designer
Senseforth.ai
02.2018 - 03.2023
Bachelor of Engineering - Civil Engineering
Government College of Engineering