Summary
Overview
Work History
Education
Skills
Timeline
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Hariom Baghel

Manager
New Delhi

Summary

Passionate and dedicated [Assistant Manager] with a commitment to providing top-notch dining experiences. Known for exceeding expectations and elevating service levels to new heights. Skilled in creating memorable moments for guests and ensuring their satisfaction. Eager to contribute expertise to a dynamic team in the hospitality industry.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Assistant Manager

Bercos
03.2024 - Current
  • Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
  • Coordinated events and bookings, managing logistics to deliver exceptional experiences.
  • Coordinated with chefs to develop seasonal menus, incorporating feedback from customers to continually improve dining experience.
  • Oversaw maintenance and repair of restaurant facilities, ensuring a clean and inviting environment for customers at all times.
  • Conducted regular competitor analysis to stay informed of market trends and adapt strategies to maintain competitive edge.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Sr.Captain

lopera
01.2023 - 02.2024
  • Suggested menu items and related beverages matching guest preferences.
  • Removed discarded trash and used dishes from customer tables.
  • Resolved customer complaints to maintain satisfaction and business loyalty.
  • Checked accuracy of completed orders and delivered to customers at tables.
  • Reset tables between guests to maintain professional dining space and minimise service delays.
  • Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
  • Consistently met or exceeded company budgetary goals through careful financial planning, cost control initiatives, and revenue generation strategies aboard the vessel.

Restaurant Captain

caara
01.2017 - 11.2022
  • Handled customer enquiries and resolved complaints, resulting in improved guest satisfaction and repeat business.
  • Collaborated with management to develop promotional strategies, increasing restaurant visibility and attracting new customers.
  • Conducted training sessions for new employees on menu knowledge and service standards to maintain high-quality dining experiences.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of meals, enhancing customer dining experience.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.

Guest Relations Executive

Cafe coffee day
03.2014 - 12.2016
  • Positively promoted current offers and discounts, encouraging add-on sales to maximise hotel profits.
  • Greeted guests warmly and courteously, demonstrating first-class, professional hotel values for positive customer experiences.
  • Managed customer reservation processes, seeking best-available rooms and prices to meet exact guest requirements.
  • Assisted in the planning and execution of in-house events, aiming for seamless integration with guest stays.

Education

Bsc in Hotel Management

Punjab Technical University

Skills

  • Leads by example
  • Guest relations professional
  • Staff recruitment
  • Food safety understanding
  • Quick problem solver
  • Operations management
  • Employee performance evaluations
  • Goal setting
  • Strategic planning
  • Problem-solving
  • Employee scheduling

Timeline

Assistant Manager

Bercos
03.2024 - Current

Sr.Captain

lopera
01.2023 - 02.2024

Restaurant Captain

caara
01.2017 - 11.2022

Guest Relations Executive

Cafe coffee day
03.2014 - 12.2016

Bsc in Hotel Management

Punjab Technical University

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