Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hariom Baghel

New Delhi

Summary

Dynamic Assistant Restaurant Manager with a proven track record at Barcos, excelling in staff training and development. Enhanced team performance through effective communication and improved operational efficiency. Skilled in food safety compliance and adept at delivering exceptional customer assistance, fostering loyalty and repeat business.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Barcos
03.2024 - Current
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

Sr.Captain

Lopera
01.2023 - 01.2024
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Met with event director to discuss event details, timelines and specific equipment that would be required.
  • Developed strong relationships with port authorities worldwide, facilitating smooth docking procedures and timely departure schedules.
  • Reduced fuel consumption and costs by constantly monitoring vessel systems, identifying areas of improvement, and implementing strategic adjustments.
  • Streamlined operational efficiency by regularly evaluating and optimizing crew performance, communication, and collaboration.

Restaurant Captain

Caara
02.2017 - 12.2022
  • Delivered outstanding dining experiences for patrons.
  • Organized special events and private functions, providing exceptional service tailored to guests'' needs.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
  • Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
  • Greeted guests, answered questions about menu selections and offered drink pairings.

Guest Relations Executive

Cafe Coffee Day
12.2013 - 12.2016
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Assisted in training new team members, contributing to a consistently high-performing staff.
  • Developed strong rapport with guests, leading to increased loyalty and repeat business.
  • Collaborated with various departments to ensure seamless guest experiences during their stay.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.

Education

Bachelor of Science - Bsc In HMCTT

Punjab Technical University
New Delhi, India

Skills

  • Customer assistance
  • POS system
  • Food safety compliance
  • Staff training and development
  • Restaurant operations

Certification

  • Certificate of Assistant Craftsman North Indian Food (SWE214)
  • Certificate of Attendant Ethnic Indian Sweets, Snacks , Food (SWE101)


Timeline

Assistant Restaurant Manager

Barcos
03.2024 - Current

Sr.Captain

Lopera
01.2023 - 01.2024

Restaurant Captain

Caara
02.2017 - 12.2022

Guest Relations Executive

Cafe Coffee Day
12.2013 - 12.2016

Bachelor of Science - Bsc In HMCTT

Punjab Technical University

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Hariom Baghel