Logic ERP
Hariom Gupta
Head of Account
Summary
Dynamic account management professional with a proven track record at Recity Network Pvt Ltd, excelling in client satisfaction and retention. Skilled in data analytics and issue resolution, I foster strong relationships and drive operational excellence, achieving significant improvements in customer service and account performance.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Head of Account
Recity Network Pvt Ltd
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Sr Manager Account
SSIZ International Pvt Ltd
05.2022 - 07.2023
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
MIS Executive
DBS Bank (Chhawcharia & Associates )
08.2021 - 05.2022
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering [Type] data.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
Sr Manager Accounts
Holistic Remedies Pvt Ltd
11.2020 - 04.2021
- Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Sr Account Officer
Laabdhi Outsource India Services Pvt Ltd
09.2019 - 11.2020
- Increased efficiency in account reconciliations through automation initiatives and enhanced system utilization.
- Improved cash flow management through meticulous budgeting, forecasting, and regular financial reporting to stakeholders.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Sr Accountant
Oriental Integrated Facility Pvt Ltd
08.2018 - 08.2019
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Updated general ledger with latest entries.
- Completed year-end closing processes with controllers and external auditors.
Accountant
Parth Industrial Work
08.2016 - 07.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Articleship Trainee
ABNJ & Co and JKJS & Co
11.2014 - 05.2016
- Maintained confidentiality of sensitive information while handling client accounts, adhering to strict ethical standards at all times.
- Reduced errors in data entry by implementing thorough verification processes for accurate recordkeeping.
- Performed various administrative tasks such as filing documents or managing correspondence efficiently as needed.
- Enhanced the accuracy of financial reports by diligently reviewing and reconciling accounts.
Education
MBA - Finance
Welingkar Institute Mumbai
Mumbai 04.2001 -
IPCC - Finance
Institute of Chartered Account of India
Mumbai, India 04.2001 -
CPT - Finance
Institute of Chartered Account of India
Mumbai, India 04.2001 -
Bachelor of Commerce - Commerce
Deen Dayal Upadhaya Gorakhpur University
Gorakhpur, India 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Account servicing
Data analytics
Documentation and reporting
Database management
Team Training
Tax preparation
Issue resolution
Cost reviewing
Software
Celerity
People Soft(Oracle)
Qlikview
Smart view
Smart Pay (payroll software)
Winman CA ERP , Winman TDS
Tally
Advance Excel
Timeline
Head of Account
Recity Network Pvt Ltd
07.2023 - Current
Sr Manager Account
SSIZ International Pvt Ltd
05.2022 - 07.2023
MIS Executive
DBS Bank (Chhawcharia & Associates )
08.2021 - 05.2022
Sr Manager Accounts
Holistic Remedies Pvt Ltd
11.2020 - 04.2021
Sr Account Officer
Laabdhi Outsource India Services Pvt Ltd
09.2019 - 11.2020
Sr Accountant
Oriental Integrated Facility Pvt Ltd
08.2018 - 08.2019
Accountant
Parth Industrial Work
08.2016 - 07.2018
Articleship Trainee
ABNJ & Co and JKJS & Co
11.2014 - 05.2016
MBA - Finance
Welingkar Institute Mumbai
04.2001 -
IPCC - Finance
Institute of Chartered Account of India
04.2001 -
CPT - Finance
Institute of Chartered Account of India
04.2001 -
Bachelor of Commerce - Commerce
Deen Dayal Upadhaya Gorakhpur University
04.2001 -