Logic ERP
Hariom Gupta
Head of Account
Summary
Dynamic account management professional with a proven track record at Recity Network Pvt Ltd, excelling in client satisfaction and retention. Skilled in data analytics and issue resolution, I foster strong relationships and drive operational excellence, achieving significant improvements in customer service and account performance.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Head of Account
Recity Network Pvt Ltd
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Sr Manager Account
SSIZ International Pvt Ltd
05.2022 - 07.2023
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Enhanced digital marketing efforts, increasing online engagement and driving higher sales through various digital channels.
- Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Improved team productivity by implementing agile methodologies, reducing project completion times and enhancing collaboration.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Negotiated high-value contracts with new suppliers, securing better pricing and terms, which improved profit margins.
- Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
MIS Executive
DBS Bank (Chhawcharia & Associates )
08.2021 - 05.2022
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering [Type] data.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
Sr Manager Accounts
Holistic Remedies Pvt Ltd
11.2020 - 04.2021
- Initiated sustainability program, reducing waste and promoting eco-friendly practices within company.
- Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
Sr Account Officer
Laabdhi Outsource India Services Pvt Ltd
09.2019 - 11.2020
- Increased efficiency in account reconciliations through automation initiatives and enhanced system utilization.
- Improved cash flow management through meticulous budgeting, forecasting, and regular financial reporting to stakeholders.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Sr Accountant
Oriental Integrated Facility Pvt Ltd
08.2018 - 08.2019
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Updated general ledger with latest entries.
- Completed year-end closing processes with controllers and external auditors.
Accountant
Parth Industrial Work
08.2016 - 07.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Articleship Trainee
ABNJ & Co and JKJS & Co
11.2014 - 05.2016
- Maintained confidentiality of sensitive information while handling client accounts, adhering to strict ethical standards at all times.
- Reduced errors in data entry by implementing thorough verification processes for accurate recordkeeping.
- Performed various administrative tasks such as filing documents or managing correspondence efficiently as needed.
- Enhanced the accuracy of financial reports by diligently reviewing and reconciling accounts.
Education
MBA - Finance
Welingkar Institute Mumbai
Mumbai 04.2001 -
IPCC - Finance
Institute of Chartered Account of India
Mumbai, India 04.2001 -
CPT - Finance
Institute of Chartered Account of India
Mumbai, India 04.2001 -
Bachelor of Commerce - Commerce
Deen Dayal Upadhaya Gorakhpur University
Gorakhpur, India 04.2001 -
Skills
Account management
Software
Celerity
People Soft(Oracle)
Qlikview
Smart view
Smart Pay (payroll software)
Winman CA ERP , Winman TDS
Tally
Advance Excel
Timeline
Head of Account
Recity Network Pvt Ltd
07.2023 - Current
Sr Manager Account
SSIZ International Pvt Ltd
05.2022 - 07.2023
MIS Executive
DBS Bank (Chhawcharia & Associates )
08.2021 - 05.2022
Sr Manager Accounts
Holistic Remedies Pvt Ltd
11.2020 - 04.2021
Sr Account Officer
Laabdhi Outsource India Services Pvt Ltd
09.2019 - 11.2020
Sr Accountant
Oriental Integrated Facility Pvt Ltd
08.2018 - 08.2019
Accountant
Parth Industrial Work
08.2016 - 07.2018
Articleship Trainee
ABNJ & Co and JKJS & Co
11.2014 - 05.2016
MBA - Finance
Welingkar Institute Mumbai
04.2001 -
IPCC - Finance
Institute of Chartered Account of India
04.2001 -
CPT - Finance
Institute of Chartered Account of India
04.2001 -
Bachelor of Commerce - Commerce
Deen Dayal Upadhaya Gorakhpur University
04.2001 -
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