Hariom Shrivas

Account: Meta Platforms, Inc.

• Acted as the primary intake point for operational issues, accurately assessing, categorizing, and prioritizing high-volume incoming requests.
• Directed cases to the correct teams, ensuring optimal turnaround times and minimal workflow disruptions.
• Maintained SLAs by balancing urgency, complexity, and resource availability in decision-making.
• Coordinated with cross-functional teams to resolve escalations and maintain service quality.
• Utilized analytical tools and standardized workflows to enhance operational efficiency and reduce backlog.
• Delivered clear, concise communication to stakeholders, ensuring visibility on progress and outcomes.

• Account: Citi Bank Global Functions
  
  • Designed, developed, and executed automated test scripts for Oracle iProcurement and related P2P modules using TOSCA Automation and other testing frameworks.
  • Validated procurement workflows including requisition creation, approval hierarchy, purchase order generation, and supplier integrations.
  • Collaborated with functional consultants to gather test requirements and map them to automation test cases.
  • Maintained regression test suites to ensure system stability during Oracle patch upgrades and R12/Fusion migrations.
  • Identified, documented, and tracked defects in JIRA/ALM, ensuring timely resolution in coordination with development teams.
  • Performed data-driven testing using SQL queries to validate backend records for procurement transactions.
  • Achieved significant reduction in manual testing efforts by automating repetitive high-volume procurement scenarios.Account: Citi Bank Global Functions • Designed, developed, and executed automated test scripts for Oracle iProcurement and related P2P modules using TOSCA Automation and other testing frameworks. • Validated procurement workflows including requisition creation, approval hierarchy, purchase order generation, and supplier integrations. • Collaborated with functional consultants to gather test requirements and map them to automation test cases. • Maintained regression test suites to ensure system stability during Oracle patch upgrades and R12/Fusion migrations. • Identified, documented, and tracked defects in JIRA/ALM, ensuring timely resolution in coordination with development teams. • Performed data-driven testing using SQL queries to validate backend records for procurement transactions. • Achieved significant reduction in manual testing efforts by automating repetitive high-volume procurement scenarios.
  Skills: Oracle Cloud · Oracle Fusion Applications (OFA) · PL/SQL · SQL · Test AutomationSkills: Oracle Cloud · Oracle Fusion Applications (OFA) · PL/SQL · SQL · Test Automation.

• Account: Airtel Africa Banking and Telecom( Airtel Kenya network limited)
  • Served as the first-line analyst for finance-related operational tickets, assessing and routing cases within Oracle ERP and other internal platforms.
  • Analyzed and categorized issues across AP, AR, GL, and Expense modules, ensuring accurate prioritization and assignment to technical or functional teams.
  • Coordinated with cross-functional stakeholders to resolve escalations and maintain SLA compliance.
  • Monitored system workflows and identified recurring finance process gaps, recommending corrective actions.
  • Ensured smooth month-end and quarter-end closure activities by managing incoming requests efficiently.
  • Maintained documentation of issue trends, supporting continuous process improvement in Oracle financial operations.Account: Airtel Africa Banking and Telecom( Airtel Kenya network limited) • Served as the first-line analyst for finance-related operational tickets, assessing and routing cases within Oracle ERP and other internal platforms. • Analyzed and categorized issues across AP, AR, GL, and Expense modules, ensuring accurate prioritization and assignment to technical or functional teams. • Coordinated with cross-functional stakeholders to resolve escalations and maintain SLA compliance. • Monitored system workflows and identified recurring finance process gaps, recommending corrective actions. • Ensured smooth month-end and quarter-end closure activities by managing incoming requests efficiently. • Maintained documentation of issue trends, supporting continuous process improvement in Oracle financial operations.
• Skills: Accounts Payable (AP) · Accounts Receivable (AR) · Financial Analysis · General Ledgers · Oracle Financials · Oracle Enterprise Resource Planning (ERP) Cloud · Oracle Fusion Applications (OFA) · Oracle apps technical · PL/SQL · Period End Closing · SQL · Oracle E-Business Suite · Oracle Database · Oracle Cloud · OCI

• Account: HSBC Bank, SELA inc. and TiVo inc.
  
  Oracle Apps Technical (Training Program)
  • Completed intensive training in Oracle E-Business Suite (EBS) R12, focusing on Finance modules (AP, AR, GL, iExpenses).
  • Gained hands-on experience in PL/SQL programming, Oracle Forms/Reports, BI Publisher, and OTBI.
  • Learned RICEW components (Reports, Interfaces, Conversions, Extensions, Workflows) and their role in Oracle ERP customization.
  • Practiced building and optimizing SQL queries, stored procedures, and reports in a simulated project environment.
  • Acquired knowledge of month-end closing processes, data migration, and workflow customization.Account: HSBC Bank, SELA inc. and TiVo inc. Oracle Apps Technical (Training Program) • Completed intensive training in Oracle E-Business Suite (EBS) R12, focusing on Finance modules (AP, AR, GL, iExpenses). • Gained hands-on experience in PL/SQL programming, Oracle Forms/Reports, BI Publisher, and OTBI. • Learned RICEW components (Reports, Interfaces, Conversions, Extensions, Workflows) and their role in Oracle ERP customization. • Practiced building and optimizing SQL queries, stored procedures, and reports in a simulated project environment. • Acquired knowledge of month-end closing processes, data migration, and workflow customization.
• Skills: Oracle E-Business Suite · General Ledgers · Oracle Database · PL/SQL · Oracle apps technical · OCI · Period End Closing · Amazon Web Services (AWS) · Oracle Enterprise Resource Planning (ERP) Cloud · Accounts Receivable (AR) · Accounts Payable (AP) · Multicloud · Oracle Financials · Database Management System (DBMS) · SQL · Financial Analysis · Project Design