Hari Prasad
Bangalore
Summary
Sales and operations leader with 10+ years of experience scaling fitness and wellness businesses across centers, cities, and community formats. Expert in post-sale execution, control-tower scheduling, utilization optimization, and customer experience ownership. Proven ability to convert demand into sustainable revenue through disciplined delivery and strong teams.
Overview
11
11
years of professional experience
Work History
Operations, Business Development & Sales Lead
ApClub
Bangalore
11.2024 - Current
- End-to-end ownership of community-based fitness operations and sales enablement
- Post-sale onboarding, renewals, upsell execution, and delivery excellence
- Centralized scheduling and trainer utilization to maximize attendance and revenue
- Customer experience ownership across lifecycle and escalations
- Operations dashboards tracking utilization, adherence, and conversion risk
- Developed and implemented training programs to enhance sales techniques among team members.
- Analyzed market trends to identify new opportunities for business growth and product development.
- Streamlined sales processes, resulting in improved workflow efficiency and reduced turnaround times.
- Conducted regular performance reviews to assess team effectiveness and implement necessary changes.
Operations & Customer Experience
Sisters in Sweat | City Head
01.2023 - 08.2024
- Led multi-city control-tower operations for women-focused fitness programs
- Owned scheduling, trainer allocation, attendance, and utilization
- Primary escalation owner across customers, trainers, and city teams
- MIS reporting on cancellations, no-shows, utilization, and CX trends
Senior Analyst – Control Tower Scheduling & Ops Analytics
Cult.fit
10.2021 - 11.2022
- Pan-India operations analytics across centers, cities, and formats
- Leadership dashboards on utilization, scheduling efficiency, CX, and revenue impact
- Insights supporting pricing, optimization, and expansion decisions
- Created comprehensive reports to present insights on customer behavior and product performance to stakeholders.
- Developed and implemented data-driven models to optimize operational efficiency across departments.
- Conducted risk assessments and scenario analysis to support strategic planning and resource allocation decisions.
Senior Centre Manager / Centre Manager
Cult.fit
10.2017 - 09.2021
- Multi-city fitness center operations, utilization, and staffing
- Conversions, retention, renewals, and premium member experience
- New center launches, SOP compliance, and team leadership
- Developed operational strategies to streamline staff scheduling and resource allocation.
- Analyzed performance metrics to identify areas for improvement, driving operational excellence across locations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
HR Team Leader
Wilshrine Technologies
Bengaluru, India
06.2015 - 09.2017
- Developed and implemented HR policies to enhance employee engagement and retention.
- Led talent acquisition strategies, ensuring alignment with organizational goals and workforce planning.
- Facilitated training programs, fostering professional development and skill enhancement among team members.
- Streamlined onboarding processes to improve new hire integration and reduce time-to-productivity.
Education
BBA -
Karnataka State Open University
Skills
- Sales Enablement
- Revenue Realization
- Control Tower Scheduling
- Capacity Optimization
- Customer Experience
- Multi-City Operations
- SOP Governance
- Ops Analytics
LANGUAGES
English
Kannada
Hindi
Tamil
Malayalam
TOOLS
- Kronos
- Metabase
- CRM
- POS
- Tocus
- Perpule
- Wix
- MS Excel
- PowerPoint
Timeline
Operations, Business Development & Sales Lead
ApClub
11.2024 - Current
Operations & Customer Experience
Sisters in Sweat | City Head
01.2023 - 08.2024
Senior Analyst – Control Tower Scheduling & Ops Analytics
Cult.fit
10.2021 - 11.2022
Senior Centre Manager / Centre Manager
Cult.fit
10.2017 - 09.2021
HR Team Leader
Wilshrine Technologies
06.2015 - 09.2017
BBA -
Karnataka State Open University