Summary
Overview
Work History
Education
Skills
Software
Interests
Declaration
Timeline
BusinessDevelopmentManager
Hariprasad Baskarrao

Hariprasad Baskarrao

Assistant manager
CHENNAI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Assistant Manager

HDFC Bank Ltd.
Chennai
02.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Actioning 130+ customer mails on daily basis with quality of 97% as per management requirement.
  • Achieved 98% of WOW score (Customer satisfaction survey) on each month.
  • Worked under Quality resolution unit (QRU) to send final response to customer on behalf of team members.
  • Assisted on teams Root cause analysis (RCA) report preparation on weekly basis.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Guided customers through hybrid calls on daily basis for prompt resolution.

Entrepreneur

Gallus Enterprises
Chennai
11.2018 - 03.2020
  • Owned 3 counters in food court in Accenture IT Chennai.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • End to End Business operation right from procurement of vendors till end product reaches customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Producing and reporting monthly sales volume to management in sale performance meeting.

Market Research Analyst

Tata Consultancy Services
Chennai
06.2014 - 01.2016
  • Optimized marketing strategies for increased sales through comprehensive competitor analysis.
  • Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
  • Streamlined data collection processes by implementing efficient survey methodologies.
  • Created and presented real-time reports on current market conditions to upper management.
  • Ensuring the quality of data collected is accurate and effective.
  • Established and managed relationships with external data providers and research vendors.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Utilized different tools like IBM mainframe 24/7 to analyze marketing and financial trends.

Order Management Analyst

Wipro Ltd
Chennai
06.2012 - 04.2014
  • Coordinated installation of new users and relocations of existing users.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Optimized network configurations for better signal quality and increased coverage area.
  • Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
  • AMCO and RASS applications used to provision the order from the details received from the customer order templates like IPOT and SNS -DI applications.
  • Researched and addressed customer inquiries, questions and issues within 1 business day to promote optimal customer service.

Education

MBA - Finance

Loyola College Pondicherry University
Chennai, India
06.2014 - 06.2016

Bachelor of Arts - Commerce

C Kandaswami Naidu College
Chennai, India
06.2008 - 04.2011

Skills

Work Planning and Prioritization

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Software

IBM mainframe

Customer relationship management (CRM)

MS office applications

Photoshop

CorelDRAW

Interests

Exploring new places

Playing tennis and cricket

Watching movies

Bike riding

Declaration

I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.

Timeline

Assistant Manager

HDFC Bank Ltd.
02.2021 - Current

Entrepreneur

Gallus Enterprises
11.2018 - 03.2020

Market Research Analyst

Tata Consultancy Services
06.2014 - 01.2016

MBA - Finance

Loyola College Pondicherry University
06.2014 - 06.2016

Order Management Analyst

Wipro Ltd
06.2012 - 04.2014

Bachelor of Arts - Commerce

C Kandaswami Naidu College
06.2008 - 04.2011

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Hariprasad BaskarraoAssistant manager