IBM mainframe
Hariprasad Baskarrao
Assistant manager
CHENNAI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
HDFC Bank Ltd.
Chennai
02.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actioning 130+ customer mails on daily basis with quality of 97% as per management requirement.
- Achieved 98% of WOW score (Customer satisfaction survey) on each month.
- Worked under Quality resolution unit (QRU) to send final response to customer on behalf of team members.
- Assisted on teams Root cause analysis (RCA) report preparation on weekly basis.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Guided customers through hybrid calls on daily basis for prompt resolution.
Entrepreneur
Gallus Enterprises
Chennai
11.2018 - 03.2020
- Owned 3 counters in food court in Accenture IT Chennai.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- End to End Business operation right from procurement of vendors till end product reaches customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Producing and reporting monthly sales volume to management in sale performance meeting.
Market Research Analyst
Tata Consultancy Services
Chennai
06.2014 - 01.2016
- Optimized marketing strategies for increased sales through comprehensive competitor analysis.
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Streamlined data collection processes by implementing efficient survey methodologies.
- Created and presented real-time reports on current market conditions to upper management.
- Ensuring the quality of data collected is accurate and effective.
- Established and managed relationships with external data providers and research vendors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Utilized different tools like IBM mainframe 24/7 to analyze marketing and financial trends.
Order Management Analyst
Wipro Ltd
Chennai
06.2012 - 04.2014
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Optimized network configurations for better signal quality and increased coverage area.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- AMCO and RASS applications used to provision the order from the details received from the customer order templates like IPOT and SNS -DI applications.
- Researched and addressed customer inquiries, questions and issues within 1 business day to promote optimal customer service.
Education
MBA - Finance
Loyola College Pondicherry University
Chennai, India 06.2014 - 06.2016
Bachelor of Arts - Commerce
C Kandaswami Naidu College
Chennai, India 06.2008 - 04.2011
Skills
Work Planning and Prioritization
Adaptability and Flexibility
Work Planning and Prioritization
Customer Relations
Work Planning and Prioritization
Software
Customer relationship management (CRM)
MS office applications
Photoshop
CorelDRAW
Interests
Exploring new places
Playing tennis and cricket
Watching movies
Bike riding
Declaration
I solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.
Timeline
Assistant Manager
HDFC Bank Ltd.
02.2021 - Current
Entrepreneur
Gallus Enterprises
11.2018 - 03.2020
Market Research Analyst
Tata Consultancy Services
06.2014 - 01.2016
MBA - Finance
Loyola College Pondicherry University
06.2014 - 06.2016
Order Management Analyst
Wipro Ltd
06.2012 - 04.2014
Bachelor of Arts - Commerce
C Kandaswami Naidu College
06.2008 - 04.2011