Hariprasad Bomma
Associate Technology Operations
Siddipet
Summary
Proactive Technology Associate skilled in incident management, data integrity, and process optimization. Achievements include minimizing downtime and streamlining workflows through automation.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Technology Associate
MassMutual
09.2022 - Current
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Streamlined work processes through the implementation of automation tools and scripts.
- Optimized system performance with regular maintenance and software updates.
- Provided support during production deployments by troubleshooting issues and ensuring seamless transitions between environments.
- Collaborated with business analysts to translate complex requirements into functional ETL mappings, meeting project goals and timelines.
- Championed the adoption of ITIL best practices across the organization, fostering a culture of continuous improvement in service management processes.
- Assisted in developing custom SQL functions that increased application efficiency and reduced resource usage.
- Automated repetitive tasks using Python scripts, increasing efficiency within the team''s workflow processes.
Operations Executive
Infosys Ltd.
04.2021 - 09.2022
- Involved in transition and production support activities by acquiring knowledge from the existing vendor through KT sessions, documenting support processes, and handling incident management, monitoring, and application support operations.
- Provided support for Informatica PowerCenter ETL processes by monitoring workflows, troubleshooting failures, and ensuring successful data processing, and data integrity.
- Utilized SQL queries for data validation, issue investigation, root cause analysis, and production support activities in ETL environments.
- Based on strong performance and business requirements, I transitioned from Infosys to the client organization, MassMutual, to continue supporting business-critical applications and operations.
Education
Bachelor of Science - Mathematics, Physics, Computer Science
Prathibha Degree College
Siddipet, India 05.2001 -
Skills
Teamwork and collaboration
Task prioritization
Training development
Certification
ITIL V4 Founadtion
Timeline
ITIL V4 Founadtion
08-2026
LOMA 281
01-2026
Technology Associate
MassMutual
09.2022 - Current
Operations Executive
Infosys Ltd.
04.2021 - 09.2022
Bachelor of Science - Mathematics, Physics, Computer Science
Prathibha Degree College
05.2001 -