Hariprasad V
Coimbatore
Summary
To work in a firm with a professional work driven environment where I can utilize my skills, apply, and upgrade my knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Storage Engineer
Payroll: Bristlecone private limited,Client:SAP
Bangalore
05.2023 - Current
- Deployed and managed Netapp Cloud volumes ONTAP(CVO) on Azure providing a robust NAS solution for high-performance computing needs.
- Designed and Implemented automated cloud storage solutions using Terraform for Netapp CVO on Azure resulting a 50% reduction in deployment time
- Successfully Migrated complex data sets to azure using Netapp CVO ,optimizing the process with minimal downtime and no data loss.
- Conducted EDA workloads benchmarks on Azure,utilizing CVO as the NFS solution,achieving optimal performance configurations.
- Troubleshoot and redeployed CVO clusters in Azure, maintaining high availability and data integrity for critical application.
Storage Engineer
Payroll: Seria Applied research private limited, Client: Netapp Inc
Chennai
04.2021 - 04.2023
- Established an online chat support team to assist customers over the internet with technical support needs
- Monitoring day to day activities, Performance activities, troubleshooting software/hardware and supporting the team in daily backup issues
- Support Storage environment on EMC Unity 300 H, EMC-VNX 5300, 5400, 5500 and NetApp [ FAS/AFF Series]
- Generate and gather the support logs of the storage system and share it to the vendor to analyze logs
- Physical Storage Management: Assigning disk ownership, aggregate, Flexible Volume, qtree, RAID DP, Disk Scrubbing etc
- Solving P1& P2 issue on performance impact and disk error, link errors issues
- Performing local replication and remote replication operations & Zoning on Brocade and Cisco switches using CLI and Fabric Manager GUI Modes
- Managing file Systems and troubleshooting mount issues, VMWare ESXi storage environment
- Creating, deleting Snap and Clone volumes, and Snapping devices for testing and backup operation
- Scanning for LUNs and troubleshooting from server side
- Managing Storage SAN switches - CISCO MDS and Brocade Switches
- Identifying the errors on FC network and attached storage systems
- Storage allocation via NAS& SAN environment and shares provisioning using CIFS and NFS exports
- Managing storage allocations for all UNIX platforms, Linux and Windows servers
- Perform necessary storage infrastructure maintenance including hardware replacements and code upgrades of switches
- Participate on DR Drill activities with customer
- Planned multiple storage ONTAP/firmware upgrade to keep system top notch and healthy
- Working with NetApp Global support team for storage controller issue/health issues.
System Engineer L1
Precision Tech serve private limited
11.2019 - 01.2021
- Monitor the IT service desk tool and process incidents and request in line with IT Procedure and Process
- Receiving, logging, and managing queries from end users via Email, Telephone and chats for application issues and network issues
- Incident logging, prioritization, categorization, assignment, coordination, and communication until resolution for low priority incidents affecting a single user (P3 P4)
- Identify and raise alarm for high priority incidents (P1 P2) to IM team
- Provide remote end-user support and advice via telephone and email
- Encourage maintain and develop a professional business relationship with customers by providing a prompt and efficient service
- Always exhibit excellent customer service providing satisfaction to the end user
- Need to manage incidents and service request effectively; ensuring information is captured in ITMS tool for future reference and analysis, in line with ITIL guidelines
- Troubleshoot and diagnose all IT related issues from in-house applications and hardware such as Desktops, Laptops, Mobile, etc
- Provide accurate incident resolution and service request management within established SLA and timeframes
- Provided thorough support for customers and problem resolution
- Take ownership of user incidents/ requests and follow up the status on behalf of the user and communicate progress in a timely manner
- Follow the escalation process when required and ensure processes are adhered too.
Education
BSC Computer Science -
DR.SNS RAJALAKSHMI COLLGE OF ARTS AND SCIENCE
01.2019
Diploma in Computer Engg. -
CIT SANDWICH POLYTECHNIC COLLGE.
01.2016
SSLC -
JAYCEE HIGHER SECONDARY SCHOOL
01.2013
Skills
- Cloud platforms: Microsoft Azure,AWS, Google cloud
- Scripting Languages: Bash
- Windows servers and Linux
- Automation Tools: Terraform, Ansible
Certification
- Trained and certified on Cisco Network Network associate.
- Trained and certified on Netapp ONTAP storage.
Areas Of Interest
- Networking and storage
- Automation
- Cloud Computing
Personal Information
Date of Birth: 08/06/97
Extracurricular Activities
Volunteered and organized events in Rotaract Club Of SNS Institution. Being part of ROAD SAFETY PATROL CADGET(RSP).
Disclaimer
I hereby declare that the above details given are true to my Knowledge.
Timeline
Cloud Storage Engineer
Payroll: Bristlecone private limited,Client:SAP
05.2023 - Current
Storage Engineer
Payroll: Seria Applied research private limited, Client: Netapp Inc
04.2021 - 04.2023
System Engineer L1
Precision Tech serve private limited
11.2019 - 01.2021
BSC Computer Science -
DR.SNS RAJALAKSHMI COLLGE OF ARTS AND SCIENCE
Diploma in Computer Engg. -
CIT SANDWICH POLYTECHNIC COLLGE.
SSLC -
JAYCEE HIGHER SECONDARY SCHOOL
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