Summary
Overview
Work History
Education
Skills
Accomplishments
Duties And Responsibilities
Organisational Experience
Personal Information
Languages
Languages
Timeline
Generic
Hariprasad Babu Selam

Hariprasad Babu Selam

Tirupati

Summary

A peak performer offering more than 17 years of verifiable experience in the field of Banking, Track record of delivering quantifiable results in Relationship Management, Credit & Lending, Cash Management, P&L Management, Staff Supervision, and Customer Service. A methodical, result oriented team maker possessing outstanding leadership, communication, presentation and organizational skills. Proficient to work and perform under high-pressure situations and meeting deadlines under diverse environments. Proven record of implementing business strategies to contribute to organizational profitability thorough operational knowledge of Modern Banking & Sales/ Relationship Management. Seeking a position, this would enable me to apply my functional and transferable skills in a challenging work environment for the organizational goals. I look forward to equip myself with newer skills.

Business Development / Sales / Relationship Management / Customer Service / Administration /Branch Operations Management / Credit Process – Sanction, Disbursement, Recovery & Collection / Cash Operations / Team Management / Legal & Compliance and other General Banking (Retail and Corporate Banking).

Overview

20
20
years of professional experience

Work History

Manager (Woking Capital Loans)

HDFC Bank Ltd
Tirupati
06.2023 - Current
  • As a Manager for Working capital Loans handling 11 branches
  • Responsible for business development of Cluster Branches Sourcing of New to Business banking accounts & Managing the Business banking portfolio assigned
  • Assisting the clients business with different business banking products like Working Capital/OD/CC/BG/Term Loans/Pre & Post Shipment Credit/FBD/LC/Forex/etc
  • Cross sell of Liability based products like CASA/Fixed Deposits to the portfolio clients
  • Maintaining the service standards set by the bank in collaboration with the service support team
  • Maintain Co-ordial relationships with internal stakeholder and external agencies to generate leads for New to bank clients
  • Regular Travel to branches once in a month Educate and guide the Branch sales team regularly to generate prospective lead for conversion.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Territory Manager (Gold Loans)

Kotak Mahindra Bank ltd
Chittoor, Kadapa, Kurnool,Anantapuram & Nellore
02.2022 - 06.2023
  • As a Territory Head for total five districts (Chittoor, Cuddapah, Kurnool, Anantapur, and Nellore) handling 16 branches and another 6 branches under process for launching Gold loans
  • Responsible for business development of Area / Cluster Strengthen business relation and co-ordination with other business and close liason with branch banking team and Area Manager Regular Travel to branches – All branch visit to be done once in month Educate the GLROs regularly and also updating them with new policies introduced by HO Ensure every GLROs meets they SOP / KRA targets – See that week wise targets are set to GLRO and To fill the Gaps by regular recruitment of GLROs Find new potential locations where Gold loan can be started Need to have market update, competition info
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • To guide GLRO that there should be smooth process of Gold Loan operations at branch Speak and met with HNI clients and convert the same
  • Make sure Files are authorized within the HO TAT specified period and see that no branch falls under EMBARGO Ensure to tracking ZERO NPA always
  • Developed and implemented strategies to increase sales in assigned territory.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.

Branch Manager

IIFL Finance Ltd
Tirupati, Srikalahasthi, Venkatagiri
04.2019 - 01.2022
  • As a Manager designated and Branch manager for Tirupati Air bypass branch - for the overall branch development in terms of profitability and products offered are – Gold Loans/SME Loans/HL/LAP/BL & Investment advisory, with following job responsibilities
  • Team Management of Branch which includes 13+ Team size includes Sales, Operations, Audit & Compliance, Recruitment and Training
  • Ensuring that branch strictly comply with Company laid down process and AML and KYC policies
  • Ensuring Cash Retention Limit for branch as per Company Norms by EOD
  • Follow-up with branch to rectify/resolve the Audit related queries and concerns
  • Ensuring branch expenses to be in control and approving the expenditure by verifying the bills and actual expenditures made by them
  • Supporting newly joined employees to guide them the company policies and make them involved in all training programs
  • Actively participated in opening of new branches as per the financial year planning’s by completing Market survey’s & Feasibility reports
  • Acting as the key interface between the Head Office and all Branches in Tirupati Territory branches with relevant admin related matters like Security arrangements, providing work stations
  • Meeting with vendors and generating MOU for getting waivers in AMC charges, and get the benefits in real-time with onsite warranty, by negotiating all kind of quotations
  • Completing Annual Maintenances in on time by interacting with all kind of vendors.

Deputy Manager

RBL Bank Ltd
Tirupati
08.2016 - 04.2019
  • Backup Branch Manager
  • Responsible for all branch operations, Team Handling & Process Implementation
  • Remittances, Daily, weekly, Fortnightly, Monthly Monitoring of Critical GL accounts & Reporting, Monitoring of LVTR, CTR,STR,TOD and reporting the same to BMCM
  • AOF Processing as per latest KYC Guidelines & Immediate action on KYC/ AML alerts and FATCA processing of all the accounts
  • Monthly verification of BRS and updated the same GL Proofing Responsible for all operations which include Cash Operations, AOF processing, Clearing, Forex txns, Remittances, LC, BG Issuance, Vendor Bill Payments
  • Processing of NR Accts, Trust, Society Accts and monitoring the transactions as per PMLA guidelines and reporting periodically.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
  • Developed strategies for improving customer service standards within the organization.
  • Maintained records of all operational activities for future reference.
  • Identified cost-saving opportunities that helped reduce expenses significantly.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.

Deputy Manager

HDFC Bank Ltd
Nellore, Guntur, Tirupati
04.2007 - 09.2013
  • Relationship Manager for Corporate
  • Relationship Manager for NRIs Being Process Auditor for the Branch
  • Ensuring world-class service to the Customers
  • Branch MIS preparation and reporting
  • Audit compliance management of the branch
  • Systems Coordinator for the Branch
  • Sales related Functions: Supervision of cross sell efforts and referral generation of branch and direct sales staff
  • Branch sales MIS management
  • Monitoring attrition management efforts of branch sales and service staff
  • Generating leads for Personal Loans, Car Loans & Two-Wheeler Loans
  • Relationship Management with HNW (High Net worth Customers) and ensuring high quality customer service is rendered to them.
  • Maintained records of all operational activities for future reference.
  • Identified cost-saving opportunities that helped reduce expenses significantly.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Ensured adherence to safety measures at workplace as per regulatory guidelines.
  • Managed overall budgeting process including forecasting expenditures.

Officer

City Union Bank Ltd
Guntur,Kadapa,Nellore
02.2004 - 04.2007
  • Opening of CASA Accounts
  • Generating leads for OD accounts
  • Responsible to do all front end transaction without error and within TAT
  • IBC/OBC Bills processing, Clearing Instruments processing Sales related Functions.
  • Maintained accurate records related to personnel files, payroll, inventory, budgeting.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

KYC AML Certified -

Indian Institute of Banking and Finance
01.2017

B.Sc. -

Sri Venkateswara University
01.2002

AMFI Certified -

Skills

  • Business Development
  • Portfolio Management
  • Customer Relationship Management (Crm)
  • Customer Service
  • Workforce Management
  • Team Building & Leadership
  • Data Analytics
  • Sales Techniques
  • Time Management

Accomplishments

One of the Top performers in South zone in terms of Gold Loans, Cross sell and other Asset products.

Duties And Responsibilities

  • HDFC Bank Ltd, Manager (Working Capital Loans), As a Manager for Working capital Loans handling 11 branches., Responsible for business development of Cluster Branches, Sourcing of New to Business banking accounts & Managing the Business banking portfolio assigned., Assisting the clients business with different business banking products like Working Capital/OD/CC/BG/Term Loans/Forex/etc., Cross sell of Liability based products like CASA/Fixed Deposits to the portfolio clients., Maintaining the service standards set by the bank in collaboration with the service support team., Maintain Co-ordial relationships with internal stakeholder and external agencies to generate leads for New to bank clients., Regular Travel to branches once in a month, Educate and guide the Branch sales team regularly to generate prospective lead for conversion.
  • Kotak Mahindra Bank Ltd, Territory Manager (Gold Loans), As a Territory Head for total five districts (Chittoor, Cuddapah, Kurnool, Anantapur, and Nellore) handling 16 branches and another 6 branches under process for launching Gold loans., Responsible for business development of Area / Cluster, Strengthen business relation and co-ordination with other business and close liason with branch banking team and Area Manager, Regular Travel to branches – All branch visit to be done once in month, Educate the GLROs regularly and also updating them with new policies introduced by HO, Ensure every GLROs meets they SOP / KRA targets – See that week wise targets are set to GLRO and To fill the Gaps by regular recruitment of GLROs, Find new potential locations where Gold loan can be started, Need to have market update, competition info., To guide GLRO that there should be smooth process of Gold Loan operations at branch, Speak and met with HNI clients and convert the same., Make sure Files are authorized within the HO TAT specified period and see that no branch falls under EMBARGO, Ensure to tracking ZERO NPA always
  • IIFL Finance Ltd, Branch Manager, Team Management of Branch which includes 13+ Team size includes Sales, Operations, Audit & Compliance, Recruitment and Training., Ensuring that branch strictly comply with Company laid down process and AML and KYC policies., Ensuring Cash Retention Limit for branch as per Company Norms by EOD., Follow-up with branch to rectify/resolve the Audit related queries and concerns., Ensuring branch expenses to be in control and approving the expenditure by verifying the bills and actual expenditures made by them., Supporting newly joined employees to guide them the company policies and make them involved in all training programs., Actively participated in opening of new branches as per the financial year planning’s by completing Market survey’s & Feasibility reports., Acting as the key interface between the Head Office and all Branches in Tirupati Territory branches with relevant admin related matters like Security arrangements, providing work stations., Meeting with vendors and generating MOU for getting waivers in AMC charges, and get the benefits in real-time with onsite warranty, by negotiating all kind of quotations., Completing Annual Maintenances in on time by interacting with all kind of vendors.
  • RBL Bank Ltd, Deputy Manager, Backup Branch Manager., Responsible for all branch operations, Team Handling & Process Implementation., Remittances, Daily, weekly, Fortnightly, Monthly Monitoring of Critical GL accounts & Reporting, Monitoring of LVTR, CTR,STR,TOD and reporting the same to BMCM., AOF Processing as per latest KYC Guidelines & Immediate action on KYC/ AML alerts and FATCA processing of all the accounts., Monthly verification of BRS and updated the same GL Proofing, Responsible for all operations which include Cash Operations, AOF processing, Clearing, Forex txns, Remittances, LC, BG Issuance, Vendor Bill Payments., Processing of NR Accts, Trust, Society Accts and monitoring the transactions as per PMLA guidelines and reporting periodically.
  • HDFC Bank Ltd, Personal Banking Authoriser, Relationship Manager for Corporate., Relationship Manager for NRIs, Being Process Auditor for the Branch., Ensuring world-class service to the Customers. Branch MIS preparation and reporting., Audit compliance management of the branch. Systems Coordinator for the Branch., Supervision of cross sell efforts and referral generation of branch and direct sales staff. Branch sales MIS management., Monitoring attrition management efforts of branch sales and service staff. Generating leads for Personal Loans, Car Loans & Two-Wheeler Loans., Relationship Management with HNW (High Net worth Customers) and ensuring high quality customer service is rendered to them.
  • City Union Bank Ltd, Clerk, Opening of CASA Accounts., Generating leads for OD accounts., Responsible to do all front end transaction without error and within TAT. IBC/OBC Bills processing, Clearing Instruments processing Sales related Functions.

Organisational Experience

  • Jun 2023 - Till, HDFC Bank Ltd, Manager (Working Capital Loans)
  • Feb 2022 - Jun 2023, Kotak Mahindra Bank Ltd, Territory Manager (Gold Loans)
  • Apr 2019 - Jan 2022, IIFL Finance Ltd, Branch Manager
  • Aug 2016 - Apr 2019, RBL Bank Ltd, Deputy Manager
  • Apr 2007 - Sep 2013, HDFC Bank Ltd, Deputy Manager
  • Feb 2004 - Apr 2007, City Union Bank Ltd, Officer

Personal Information

Date of Birth: 05/30/77

Languages

  • English
  • Hindi
  • Telugu
  • Tamil

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2

Timeline

Manager (Woking Capital Loans)

HDFC Bank Ltd
06.2023 - Current

Territory Manager (Gold Loans)

Kotak Mahindra Bank ltd
02.2022 - 06.2023

Branch Manager

IIFL Finance Ltd
04.2019 - 01.2022

Deputy Manager

RBL Bank Ltd
08.2016 - 04.2019

Deputy Manager

HDFC Bank Ltd
04.2007 - 09.2013

Officer

City Union Bank Ltd
02.2004 - 04.2007

KYC AML Certified -

Indian Institute of Banking and Finance

B.Sc. -

Sri Venkateswara University

AMFI Certified -

Hariprasad Babu Selam