Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Hariprasadh Parthasarathy

chennai,tamilnadu

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Technical Support Engineer

Concentrix
Chennai
06.2022 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained response times to support business continuity.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Updated and maintained current customer support database.

Process Associate

Accenture
Chennai
10.2020 - 10.2021
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Determined and recommended methods to implement improvement opportunities.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Management Trainee

Comodo Cybersecurity
Chennai
05.2019 - 08.2020
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Utilized innovative sales techniques to upsell products and services.
  • Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
  • Delivered network system upgrade on time, under budget and with minimal service interruption.
  • Planned and oversaw configuration changes for security infrastructure platforms.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor Of Science - Information Technology

VISTAS
Pallavaram
04.2016 - 05.2019

Skills

    Network Engineering

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Interests

Cloud computing

Information technology

Timeline

Technical Support Engineer

Concentrix
06.2022 - Current

Process Associate

Accenture
10.2020 - 10.2021

Management Trainee

Comodo Cybersecurity
05.2019 - 08.2020

Bachelor Of Science - Information Technology

VISTAS
04.2016 - 05.2019

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Hariprasadh Parthasarathy