Cloud computing
Hariprasadh Parthasarathy
chennai,tamilnadu
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
Concentrix
Chennai
06.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Updated and maintained current customer support database.
Process Associate
Accenture
Chennai
10.2020 - 10.2021
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Determined and recommended methods to implement improvement opportunities.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
Management Trainee
Comodo Cybersecurity
Chennai
05.2019 - 08.2020
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Utilized innovative sales techniques to upsell products and services.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security.
- Delivered network system upgrade on time, under budget and with minimal service interruption.
- Planned and oversaw configuration changes for security infrastructure platforms.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor Of Science - Information Technology
VISTAS
Pallavaram 04.2016 - 05.2019
Skills
Network Engineering
Technical issues analysis
TCP/IP
Application support
Customer relationship management
Cloud services
Technical Analysis
Network security
Firewalls, VPNs and security products
Application installations
Hardware and software installation
Debugging
Customer service expert
Interests
Information technology
Timeline
Technical Support Engineer
Concentrix
06.2022 - Current
Process Associate
Accenture
10.2020 - 10.2021
Management Trainee
Comodo Cybersecurity
05.2019 - 08.2020
Bachelor Of Science - Information Technology
VISTAS
04.2016 - 05.2019