Hariprasath S

• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Allocated and approved team resource usage..
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Collaborated with development team on services and tasks.
• Attended Agile ceremonies, demos and production proving activities.
• Liaised with product team and development team to help break down requirements.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Broke project into epics and implementable user stories.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Updated customers and senior leaders on progress and roadblocks.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Investigated and corrected or escalated project problems.
• Communicated with team members to keep project on schedule.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Delivered Tier-3 support and SME input to internal and external customers.
• Traveled with sales engineers on customer site visits to respond to specific technical questions.
• Performed root cause analysis of reported issues to enact corrections.
• Communicated with stakeholders to share critical technical information and deliver project updates.
• Maintained response times to support business continuity.
• Worked with customers to understand needs and provide excellent service.

· Working as Senior IT Support on IBM Process for the Client AECOM

· Daily tasks are based on the tickets worked on the Service now ticketing tool

· Application Installation for the Construction Design based Software like Autodesk, Bentley products, MIDAS, ETAP, CADSRC,PDSLINE/SIGN

· Working on the application executables of Electrical and Traffic design based Application Amtech, AGI32, and PTV Vissim, Vissum and installing and configuring the Code Meter in the Application Server.

· Worked on the Software application Installation of Server & Client Architecture.

· Creation of Batch file for the user easy access( Telnet for Specific Host /Killing App Process)

· Hand on Experience on the Standalone and Network based Software licenses.

· Imaging of Windows Operating System through Network and Manual. Updating the Windows patches (Manually if required as suggested by security team)

· Fixing the issue on the Windows OS Like BSOD, Memory, Drivers issue, Registry files,

· Troubleshooting of the above mentioned Applications dealing and communicating with global vendor for the troubleshooting.

· Providing Remote support for the user for fixing the issues Remote access done through RDP (In Home Network), Bomgar, TeamViewer for the outside Private Network.

· Managing and access the Tape Library at the location to support the Backup team during the backup activity.

· Working on Windows server 2008, 2008 R2, 2012.2012 R2 on the Rights Management (FAT, NTFS).Right access is granted based on the adding users to security group and also by individual.

· Troubleshooting all the Network LAN related issues on the sites ,communicating with ISP in case of any breakdown

· Handling and Maintaining the Server room at the location with Dell Severs PowerEdge 740,710 Rackservers

· Providing the onsite location support to the Global team for the Router and switch configuration.

· Support user for booking the meeting through CISCO TMS has hands on access to the CISCO SX2020 Telepresence.

· Hands on Experience on the Telephone System EPABX Matrix access portal and assigning access level call facility to the users,

· Routing the Tickets to concern team if unable to fix the issue.

· Managing /Maintaining/Allocating the Assets at the Location asper the IMAC policy

· Conducting Monthly Review Meeting with Management for the Asset Requirement and Asset status update.

• Identified issues, analyzed information and provided solutions to problems.
• Delivered services to customer locations within specific timeframes.
• Maintained excellent attendance record, consistently arriving to work on time.
• Exceeded goals through effective task prioritization and great work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Administering & Managing windows server 2012r2, Desktop computers and related computing environments including computer hardware, Websites & Domains, systems software, applications software, Network Services, Server Configurations, Domain services, VPS, Cloud related services.
• Support for server migration P2V under Nutanix platform.
• FSMO Roles (PDC Emulator, RID Master, Schema Master, Domain Naming Master, Infra Master, Domain& DNS Zone Master) under Forest Level and Domain Level.
• DRS/FSRM (Files Security, Control and Manage)/NTFS/FAT File Systems.
• Hands on Experience in GPO‘s (Creation/Backup/Export/Import/Privileges/OU’s creation) & troubleshooting techniques.
• Hands on experience on Prism/Acropolis hypervisors by Creating & Migrating VM
• Installation of Hyper V Role on Windows Server and Creation VM on Hyper V Manager
• Hand on Experience on VM ware platform for the installation of guest OS (Windows / Linux) and managing the VM via V-sphere client and other remote environment.
• Hands on experience on Hyper-V or VM Ware ESX/ESXI platform through V- Sphere VM client.
• Worked on the Citrix VDI Environment by Delegation of User Creation Delegation, Shared Folder Access, and User permissions. Managing Citrix environment using the Citrix Xen APP Center
• Hands on experience in Installation and configuration of Symantec End Protection/Kaspersky Client-server Architecture.
• Participate in management, prioritization, minor enhancements, break fix activities problem management, stability analysis
• Resolve the majority of complex configuration problems by troubleshooting and simulation
• Proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities

• Administering & Managing windows server 2012r2, Desktop computers and related computing environments including computer hardware, Websites & Domains, systems software, applications software, Network Services, Server Configurations, Domain services, VPS, Cloud related services.
• Deployment of Roles and Features in Windows Server. Administering Virtual Private Server (VPS).
• Lead Auditor for ISO 27001: 2013 standard Auditor for ISO 9001: 2015 Standard Auditor for ISO 22301: 2012. Performed HIPAA Self-Assessment. Performed PCIDSS Self-Assessment
• Hand on Experience on Vulnerability Assessment with assessment tool like Nessus, Acunetix, and Nexpose.
• Overall management of IT Infra
• Taking ownership and management of all aspects of the IT infrastructure, including hosted e-mail, printers and peripherals, backups, operating systems and software
• Providing hands-on technical support to 3rd line level as and when required by the IT team and end users.
• Ensuring robust change control processes are implemented and adhered to, along with other appropriate Best Practice IT policies;
• Implement and Adhere to the ISO certification SBS has achieved
• Ensuring the environment is captured on an asset management system and that the maintenance of the system inventory and related documentation is kept up to date;
• FSMO Roles (PDC Emulator, RID Master, Schema Master, Domain Naming Master, Infra Master, Domain& DNS Zone Master) under Forest Level and Domain Level.
• FSRM (Files Security, Control and Manage)/NTFS/FAT.
• Hands on Experience in GPO‘s (Creation/Backup/Export/Import/Privileges/OU’s creation) & troubleshooting techniques.
• Asset management – stock control
• IT Procurement/Helpdesk – Initial User support -Ticketing, call logging
• Network support - Sonic Wall Router – Switches – Wi-Fi Access Points
• Server support – Hardware – Windows OS
• Active Directory support – User creation /deletion, Groups, Policies, Permissions
• File Server support – Share Permissions, folder share creation/removal
• Data/server backups support
• Printer support
• NAS support – iSCSi drive maintenance – share permissions
• Client workstation/laptop support – Windows 7 OS – Hardware – PC imaging
• Spice works- Helpdesk ticketing system support and maintenance.
• Leading the audit team & performing audits covering ISO9001:2015, ISO27001:
• 2013, ISO22301: 2012 and other standards for Software Development, Healthcare,
• Telecommunications, Recruitment, Background Verification, Online/ecommerce business companies, Engineering industry, supply chain industry and Government organization in and around India.

• Five years of experience in the maintenance and troubleshooting of complex infrastructure.
• System Administration (Windows Server & Desktop, Linux Desktop).
• Installation and Deploy of Operating systems win 2003\2008\2012 server/windows 7, 8, 8.1,10 / win2k/Win vista. Installing and Configuring Active Directory Service in Server 2012/2008/2003.
• FSMO Roles (PDC Emulator, RID Master, Schema Master, Domain Naming Master, Infra Master, Domain& DNS Zone Master) under Forest Level and Domain Level.
• FSRM(Files Security, Control and Manage)/NTFS/FAT
• Hands on Experience in GPO‘s (Creation/Backup/Export/Import/Privileges/OU’s creation) & troubleshooting techniques.
• Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.
• Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements
• Management Plans.
• Defined technical integration strategy and developed Integration plans. Maintained security, backup, and redundancy strategies.
• Assisted with designing information and operational support systems.
• Developed and implemented Risk and Opportunity Management Plans.
• Identified departmental needs and made suggestions regarding technical direction. Made recommendations to improve technical practices.

• Involved in Enhancement and development of the code unit to build the application for
• 5ESS Switch in C, Pro C, SQL Programming Languages.
• Collaborated with designers to create clean interfaces and simple, intuitive interactions and experiences.
• Continually established clear operational specifications and formulated software requirements.
• Coordinated installation of software systems and collaborated on the design and implementation of new features.
• Identified areas of the application to be regression tested.
• Coordinated continued performance assurance of software applications