Hari Prem Vaddelluvari

Support Engineer

Pamp Technologies India Pvt. Ltd.

11.2022 - Current

Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Collaborated with outside departments to implement system-wide improvements.
Increased client retention by building trust through excellent communication skills and timely issue resolution.
Implemented technical solutions to solve customer issues and increase satisfaction.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
Reduced response times by prioritizing urgent requests and escalating issues when necessary.
Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Conducted training sessions for new support engineers, enhancing team skill levels.
Maintained servers and systems to keep networks fully operational during peak periods.
Monitored system performance to identify potential issues.
Created user accounts and assigned permissions.
Analyzed support ticket trends to predict and prevent future issues.
Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.
Collaborated with development team to identify and fix software bugs, improving product reliability.
Streamlined communication between support and other departments, enhancing overall operational efficiency.
Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.