Summary
Overview
Work History
Education
Skills
Timeline
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Haripriya Balaji

Kodungaiyur

Summary

Experienced Quality Analyst with a robust background in quality assurance, anti-money laundering, and client onboarding. Proven track record at Barclays plc, IBM India Pvt Ltd., and Tata Consultancy Services in ensuring compliance with KYC and regulatory standards. Skilled in conducting thorough reviews, training new hires, and preparing detailed reports. Proficient in Word, Excel, MS Outlook, PowerPoint, and Internet tools. Adept at resolving client queries efficiently and enhancing process documentation. Aiming to leverage expertise to drive quality improvements and regulatory compliance in future roles.

Overview

2025
2025
years of professional experience

Work History

Quality Analyst

Barclays plc
12.2023 - Current
  • Quality checker, performing quality checking on the remediation cases processed.
  • Doing the holistic review on customer profile to make sure whether the client's response and the data which we hold on the source system is accurate and inline.
  • Preparing the report fully about the customer profile if there is any contradiction between the customer response and the source system.
  • That report will be sent to the COE team, also called the repair team.
  • Where they will contact the customer and provide the response back to the QC team.
  • In QC, further review, we will review all the repair comments and make sure all the details match with the source system.
  • Analyze and resolve client queries in accurate and timely manner
  • Engaged with one of the leading banks in the UK
  • Supporting in remediating banks and organizational clients.

Quality Analyst (SME)

IBM India Pvt Ltd.
12.2021 - 12.2023
  • Quality checker, SME, trainer - performing quality checking on the remediation cases processed and assisting the Quality Checking team, and clarifying their process-related questions.
  • Reviewing change communication or process updates and communicating with colleagues on the floor, and checking their understanding.
  • Conducting training for the new hires, taking them through the accreditation process, and assisting them until go live.
  • Working on the QA feedback and conducting refresher training on the top error categories.
  • Preparing PKT's on the sessions conducted and publishing scores.
  • Attending daily and weekly SME calibration calls and circulating MOM
  • Working with the change team and assisting them in identifying gaps in the SOP and enhancing.
  • Adhering to established compliance procedures in relation to KYC and other regulatory initiatives.
  • Analyze and resolve client queries in an accurate and timely manner.
  • Working on QC process checklist (Job AID) and circulating it to the teams to use, and validating the same at EOD from SharePoint.
  • Assisting TL in preparing and publishing daily MIS.
  • Preparing EOD report and publishing it to the management on a daily basis.
  • Engaged with one of the leading banks in the UK.
  • Supporting in remediating banks, SME, and organizational clients.

Process Associate (AML Analyst)

Tata Consultancy Services
03.2019 - 12.2020
  • Working for one of the leading banks (SCB) in the globe.
  • Anti-money laundering is a process to prevent money laundering and terrorist financing activities across the US region.
  • This process facilitates the compliance team to take further decisions and precautionary measures.
  • Effectively monitoring and analyzing the alerted transactions on corporate client case with the provided Detection Scenarios and Red Flags.
  • Performing due diligence on clients requesting KYC information, reviewing documentation and verifying received documents, and conducting risk analysis.
  • Verifying the client and counter parties involved in the transactions are under the sanctioned list using ACCUITY check / World Check.
  • Identifying and comparing the client's address with the available information and Google search, and third-party websites.
  • Establishing the relationship between the counterparties and clients with their line of business.
  • Identifying the source of funds and purpose of transactions.
  • Investigation of the above information and make decisions on whether the alerted transactions are normal or suspicious for the client.
  • Writing a disposition on a complete review about the alert and client profile, and concluding whether to close the alert or recommend for a suspicious activity report.
  • Client: Standard Chartered Bank

Process Associate (Client Onboarding)

Tata Consultancy Services
  • Handling online account opening stream for Mashreq Bank customers.
  • De-duping the customers' details in the core system to finding the existing relationship in the bank.
  • Performing name screening and validating results to check whether the customer is involved in any fraud or illegal activity, and highlighting the compliance team if there are any discrepancies.
  • Analyzing and verifying the customers' supporting documents to open the accounts.
  • Scrutinize the E-name check database with customer name to identify whether the customer has been involved in ML/TF earlier.
  • Review the KYC documents to find risk level.
  • Verifying the customers' signatures with signature card, account detail, and personal detail pages.
  • Client: Mashreq Bank.
  • Tools Used: Lexis Nexis (Public records), ECM, Detica system, FCC IWL (Internal Watch List), Full serve, and Salesforce.

Education

B.com - Accounting, Finance

Women's Christian college
01.2018

Skills

  • Word, Excel, MS Outlook, PowerPoint, Internet
  • CERTIFICATIONS - AML Essentials: Anti-Money Laundering, KYC, and Compliance from Financial Crime Academy

Timeline

Quality Analyst

Barclays plc
12.2023 - Current

Quality Analyst (SME)

IBM India Pvt Ltd.
12.2021 - 12.2023

Process Associate (AML Analyst)

Tata Consultancy Services
03.2019 - 12.2020

Process Associate (Client Onboarding)

Tata Consultancy Services

B.com - Accounting, Finance

Women's Christian college

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Haripriya Balaji