Hari Priya Bheemineni

• Front-end supervision, Engaging with customers on a regular basis to understand customer status, challenges and trends
• Partnered closely with cross-functional team members to translate business needs and product requirements and helped customers achieve their objectives
• Coordinated and led Monthly and Quarterly business reviews to ensure strategic alignment for consistent and timely collaboration with customers.
• Focused on driving customer engagement to positively impact customer retention, revenue growth and advocacy.
• Gaining a deep understanding of the customer's business to be a trusted advisor to the customer.
• Identified the gaps in customer implementation plans and provided guidance to help them grow and scale.
• Leveraged insights from various product and customer behaviour analytics to identify predictive indicators of churn and consumption risk and take proactive actions as needed.
• Served as the internal voice of the customer and advocate the client's needs.
• Gathered customer product feedback and communicated with the production, and quality engineering to shape the product development map.
• Partnered with Truecaller and Google verified calls to identify potential clientele and built a revenue pipeline.

ACHIEVEMENTS:

• Worked closely with the sales team, ensuring a 95% smooth handover of accounts, which improved the transition process and customer experience.
• Created and delivered customer-specific training materials, enhancing customer knowledge of services which resulted in an increase in customer satisfaction.

• Retaining and renewing customers as well as maximizing revenue by providing better solutions, up-selling, and cross-selling.
• Worked with both businesses and engineering teams of the clients' companies helping them use our APIs and integrate them with their CRMs and database
• Efficient ticket management by handling client issues within pre-defined TAT.
• Delivered superior customer support, fostering rapport, and solving problems.
• Worked with clients who are in different phases of the customer lifecycle & managing customers' post-sales through launch and further activities.

ACHIEVEMENTS:

• Initially handled SMB accounts and was quickly migrated to Enterprise team within 3 months, maintained 90% and above CSAT rating within the SMB segment.
• Maintained SLA's on all levels with top-notch commitment delivery.

• Managed a portfolio of 20+ premium customers and generating a revenue of Rs.1.3 cr by spearheading engagement and interactions with the CXO level stakeholders.
• Managed70+ accounts of the SME segment and increasing the revenue from such clients by constantly addressing their needs through upselling cross-selling and timely renewals
• Forging long-standing associations with corporate houses and recruitment consultants and facilitating QBR/MBR to achieve a high level of customer satisfaction.
• Delivered 100 + sales proposals, SOWs, presentations and RFP's for customers.
• Ideated and curated tailor-made solution offerings for 40+ customers which lead to cost savings and an increase in ROI.
• Created a strategic plan for hiring the best talent through various trend analysis using Tableau, and Excel.
• Delivered personalised customer & product pricing models for accurately gauging costs and lead conversion.
• Reduced the TAT by 50% through on-time delivery of the requirements and process improvements.

AWARDS:

• Secured rank 1 in Q1 of FY 21-22 in Pan India, won "Captain Champ" award for highest contribution in New product revenue and achieving higher customer satisfaction.
• Secured rank 1 in Q4 of FY 20-21 in Pan India, "Rock star Rookie" award for the exemplary sales performance.

• Lead generation through inbound and outbound channels, client retention, and customer relationship management.
• Successful renewal of existing accounts and strategizing new clients for cross-selling and upselling opportunities.
• Effective pipeline management to acquire new customers and additional revenue for the assigned accounts.