Hari Priya K

• Coordinated with Employee Manager and HR for timely data confirmation as required.
• Managed ADP interactions, including fund tracing, stop requests, and direct deposit reversals.
• Conducted training for new joiners and facilitated cross-team training initiatives.
• Facilitated buddy-up activities to enhance onboarding experience.
• Maintained up-to-date data trackers and shared drives for effective information management.
• Generated accurate reports using Quips for clear data presentation.
• Processed employee payments efficiently during leave of absence.
• Handled tier 2 escalations through daily hotline calls and managed executive escalations requiring coordination with external teams.

• Processed off-cycle payments for US workforce across all pay frequencies.
• Handled death payments for deceased employees efficiently.
• Processed re-issues based on employee requirements promptly.
• Managed direct deposit rejection payment tickets to resolve discrepancies.
• Addressed missing hours due to interface issues by processing adjustments.
• Facilitated short-term disability payments for LOAA employees accurately.

• Processed Sible requests from employers regarding employees efficiently.
• Managed jurisdiction additions, changes, and wire confirmation requests effectively.
• Allocated work to associates to meet service level agreements.
• Generated daily end-of-day reports for performance tracking.
• Collaborated on monthly data analysis and reporting initiatives.

Resolved timekeeping issues for employees across US and CA locations.

Managed ticketing requests, achieving four-hour SLA for prompt resolution.

Processed meal exceptions for CA locations and AMZL procedures efficiently.

Automated handling of missed punch incidents to enhance accuracy.

• Resolved timekeeping issues for employees in US and CA locations.
• Addressed trouble ticket requests with a four-hour SLA.
• Managed CA meal exceptions and AMZL process efficiently.
• Automated miss punch processes to reduce errors.
• Processed surge shift premium pay codes promptly.