Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Haripriya Manoharan

Chennai

Summary

Dynamic Assistant Manager in the telecom sector. Skilled in team leadership, project delivery, and operational management. Proven ability to streamline processes, boost customer satisfaction, and drive KPIs. Committed to maintaining high service quality and fostering a collaborative work culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

ASE Structure Design
Chennai
10.2023 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs and monitoring customer satisfaction levels.
  • Organized training sessions, provided guidance and support to team on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored and maintained employee performance records.

Team Leader

ASE Structure Design
Chennai
08.2021 - 10.2023
  • Training and development programs to enhance team skills and knowledge.
  • Involved in client meetings to provide project updates.
  • Identified needs of customers promptly and efficiently.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored operations and reviewed records and metrics to understand company performance.

Quality Analyst

ASE Structure Design
Chennai
04.2020 - 08.2021
  • Maintained quality assurance procedure documentation.
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Reviewed and analyzed customer feedback to identify areas of improvement in project quality.

Senior Engineer

ASE structure Design
Chennai
10.2019 - 08.2021
  • Communicated with clients and coworkers about analysis results.
  • Formulated plans using detailed drawings.
  • Mentored junior engineers, providing guidance and support to facilitate professional growth and project success.
  • Created accurate project specifications, documenting in technical manuals.

Junior Engineer

ASE Structure Design
Chennai
02.2018 - 10.2019
  • Conducted analyses addressing failure, reliability or yield improvement.
  • Designed materials for industrial or commercial applications.
  • Created detailed reports on project progress, timelines and outcomes.
  • Created accurate project specifications, documenting in technical manuals.
  • Performed maintenance activities on equipment according to schedule.

Education

Bachelor of Engineering - Civil

T.J.S. Engineering College
Chennai
04-2017

MBA - Business Analytics

SRM Institute of Science & Technology
Chennai

Skills

  • Customer service
  • Employee training
  • Performance management
  • Process improvement
  • Customer relationship management
  • Team collaboration
  • Quality assurance
  • Effective communication
  • Problem solving
  • Time management
  • Adaptability
  • Decision making
  • Team management
  • Organization and time management

Accomplishments

  • Won Best team of the year Award in the year 2023.
  • Won Emerging leader Award
  • Service Award
  • Monthly performance Awards

Certification

  • Certified in CII leadership development programme for "FIRST TIME MANAGERS"
  • Certified in "Cultural Augmentation"
  • Certified in Train the trainer

Timeline

Assistant Manager

ASE Structure Design
10.2023 - Current

Team Leader

ASE Structure Design
08.2021 - 10.2023

Quality Analyst

ASE Structure Design
04.2020 - 08.2021

Senior Engineer

ASE structure Design
10.2019 - 08.2021

Junior Engineer

ASE Structure Design
02.2018 - 10.2019

Bachelor of Engineering - Civil

T.J.S. Engineering College

MBA - Business Analytics

SRM Institute of Science & Technology

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Haripriya Manoharan