Haripriya S

Key Responsibilities Technical Skills

Network Monitoring & Troubleshooting

• Effectively monitor and troubleshoot Cisco network devices, including routers, switches, and ASA firewalls.
  Promptly respond to and resolve network issues raised through ticketing systems, ensuring minimal downtime.
  

Firmware and Configuration Management

• Conduct IOS upgrades, restorations, and backups for switches, firewalls, and routers using TFTP and FTP servers.
  Maintain regular configuration backups to secure network settings and facilitate quick recovery.
  

Redundancy Protocols

• Configure and troubleshoot First Hop Redundancy Protocols (FHRP) such as HSRP, GLBP, and VRRP to enhance network reliability and availability.
  

LAN Technologies

• Implement, configure, and troubleshoot LAN technologies including VTP, inter-VLAN routing, RSTP, VLAN trunking, and EtherChannel to optimize network performance.
  

Complex LAN/WAN Management

• Manage and troubleshoot complex LAN/WAN infrastructures involving advanced routing protocols like OSPF.
  Execute IPv4 addressing, subnetting, and summarization for efficient IP management.
  

VPN Configuration

• Troubleshoot Site-to-Site VPNs in various configurations such as IOS-to-IOS, IOS-to-ASA, and ASA-to-ASA, ensuring secure and reliable connections.
  

Network Monitoring Tools

• Configure and troubleshoot SNMP v2, SNMP v3, and Syslog servers to enhance network monitoring and management capabilities.
  

Network Protocols & Redundancy

• Proficient in routing protocols: RIP V1 & V2, IGRP, EIGRP, OSPF, BGP (Basics)
  Expertise in redundancy protocols: HSRP, VRRP, GLBP
  Skilled in Spanning Tree Protocols: STP, RSTP, PVST, MSTP
  

Network Management

• Proficient with VTP Versions 1, 2, and 3
  Experienced with EtherChannel: PAGP, LACP
  Establish and manage remote connections using SSH and Telnet
  

Security & VPN

• Proficient in configuring and troubleshooting Site-to-Site VPNs
  Expertise in managing Cisco ASA firewalls
  

Addressing & Subnetting

• Expertise in IPv4 addressing, subnetting, and summarization
  

General Networking Knowledge

• Strong understanding of the OSI model and TCP/IP protocol suite

Support & Client Service

• Provide comprehensive 24/7 support to clients, ensuring high availability and rapid resolution of network issues.
• Maintain clear and effective communication with clients to address their needs and ensure satisfaction.