C. HARI
Logistics
CHENNAI,TN
Summary
To have a challenging career in an environment which encourages being Creative, Innovative, Enterprising and to effectively implement and enrich my skills in a leadership position to contribute effectively to the growth of the Organization.
Overview
25
25
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Sr. Manager Customer Service / Operations South
ISSFG India Pvt Ltd.
09.2022 - Current
- Additional Responsibility - Branch Manager - Chennai: Handling Branch P&L and Admin.
- Heading: Customer Service Team of 21 Members in Import/Export for Sea/Air.
- Preparing SOPs for new customers.
- Creating and examining the SOPs and KPIs for the team.
- Meeting customers, understanding their requirements, to build up jobs.
- Meeting liners for smooth operational and customer service activities.
- Developing Branch business activities through local sales.
- Getting freehand shipments from nominated customers to increase branch revenue.
- Visiting branches to learn about the customer service issues and to guide them in solving the problems.
SENIOR MANAGER – SEA EXIM
HARIHARAN LOGISTICS
07.2022 - 09.2022
- Heading Import/Export Team for Sea / Air Operations.
- Handling Key Nominated Accounts based on their SOP’s.
- Creating and Examining the SOP’s/KPI’s for the Team.
- Meeting Customers understanding their requirements & to bring business for the company.
- Meeting Liners for smooth Operational Activities & Handling Pricing for South.
- Developing Branch Business activities through Agent’s Communication and handling their business by Selling Freight & Logistics Services.
- Managing & Heading Branch P&L.
OPERATIONS MANAGER
LF (LOGISTICS) INDIA PVT. LTD.
04.2018 - 07.2022
- Heading Import/Export Team for Sea / Air Operations.
- Handling Key Nominated Accounts based on their SOP’s for USA/EUROPE Trade Lane.
- Creating and Examining the SOP’s/KPI’s for the Team of 08 members.
- Meeting Customers to understand their requirements & to strengthen the relationship between them to have more business flow.
- Meeting Liners / Vendors for smooth Operational Activities.
- Developing Buyer CONSOL activities for our Nominated cargos by joining handswith CFS & also monitoring the on-ground activities in the CFS.
- Monitoring & Maintaining all Vendors associated with the company for Transportation / CHA / CFS Activities.
- Developing Branch Business activities by Selling Freight.
- Managing & Heading Chennai Branch P&L.
- Handling Chennai Branch Operational Activities & Reporting to Top Management.
Manager Operations
M+R Logistics India Pvt. Ltd.
04.2012 - 03.2018
- Heading Export & Import Documentation Team. (Team of 8 members)
- Reconcile Jobs on Weekly basis for Export / Import shipments to have proper control on MIS & to submit Periodic Reports to Management.
- Communicating with the Agents on their Nomination Business Activities.
- Meeting Customers & Carrier on timely basis to get feedback on our Activities & to Improve our team Performance to give better service to customers.
- Handling Buyer Consol activities & Monitoring Consol planning in CFS.
- Taking care of Branch activities in the absence of Branch Head.
- Handling Key customer’s documentation/operations process in person & preparing report for management
Asst. Manager Operations
Synergy Cargo Management India Pvt. Ltd
10.2010 - 04.2012
- Export Consolidation Operation work such as Planning, Documentation, Agent Co-ordination, Billing, MIS, Pricing, Selling Freight & Reporting to Branch Head.
- (Note – Synergy is Group company of M+RLogistics India Pvt. Ltd.)
Executive Documentation
NYK LINE (I) LTD
12.2007 - 09.2010
- Handled Export Documentation process such as B/L Updating in web package, Manifestation, AMS Preparation, Billing, Agent Co-ordination, MIS.
Executive Documentation
PIL INDIA PVT LTD
06.2004 - 12.2007
- Handled Export Documentation process such as B/L updating in web package, manifestation, Import DO, Agent Co-ordination, MIS.
Executive Documentation
PL SHIPPING & LOGISTICS LTD
04.2001 - 05.2004
- Handled Export Documentation & Operation, Customer Co-ordination, Billing, AMS & ACD Preparation, NVOCC Operation, Agent Co-ordination
- (Note : PL Shipping was name changed as M+R Logistics in theyear 2010)
Education
MBA - HR
Madras University
01.2013
Diploma - Business Management
Madras University
01.2006
BCA - undefined
Madras University
01.2002
TE (Certificate Course) - undefined
MIET
01.1999
DSIM - undefined
APTECH
01.1998
Skills
Highly confident in handling the pressure and finishing the task in time
Short Clips
I am an Adventurous Cool person who can handle all situations with ease by joining hands with my colleagues with my sound Leadership Capability. I have been in this shipping Industry for more than 20 years and have worked in CHA, Freight Forwarding, Liners & Logistics Companies. Have vast knowledge in Shipping Logistics Supply Chain & Operational Activities but still invest my time on learning more with the support & Knowledge of my Superiors.
Certification
Attended Program on LC conducted by Shipping Line.
Short Clips of Work Handled
- P&L for the Branches and taking care of Branch Development by Sales activities.
- FCL & LCL CONSOL Planning, Manifest Preparation.
- Customer service for Nomination shipments.
- Liner Manifestation, AMS filing for USA / ACD for CANADA shipments.
- Pricing for Branches.
- NVOCC Operational & Documentation Work for both Import & Export.
Hobbies
Driving
Playing Cricket.
Declaration
I hereby declare that the information stated above is correct and true to the best of my knowledge and belief.
Place : Chennai Date :
Timeline
Sr. Manager Customer Service / Operations South
ISSFG India Pvt Ltd.
09.2022 - Current
SENIOR MANAGER – SEA EXIM
HARIHARAN LOGISTICS
07.2022 - 09.2022
OPERATIONS MANAGER
LF (LOGISTICS) INDIA PVT. LTD.
04.2018 - 07.2022
Manager Operations
M+R Logistics India Pvt. Ltd.
04.2012 - 03.2018
Asst. Manager Operations
Synergy Cargo Management India Pvt. Ltd
10.2010 - 04.2012
Executive Documentation
NYK LINE (I) LTD
12.2007 - 09.2010
Executive Documentation
PIL INDIA PVT LTD
06.2004 - 12.2007
Executive Documentation
PL SHIPPING & LOGISTICS LTD
04.2001 - 05.2004
Diploma - Business Management
Madras University
BCA - undefined
Madras University
TE (Certificate Course) - undefined
MIET
DSIM - undefined
APTECH
MBA - HR
Madras University