HARIS A
RESERVATION AND CUSTOMER SERVICE EXECUTIVE
Kollam
Summary
I aspire to work in a professional and dynamic
environment that will enable me to leverage my skills
and abilities towards the growth and success of the
organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
4
4
Languages
Work History
Reservation Executive
Akbar Online Booking Co.Pvt.Ltd
05.2023 - Current
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Reduced booking errors with meticulous attention to detail and thorough verification procedures.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Documented all customer and booking information in all GDS Software's.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Collaborated with VISA and TOUR PACKAGE departments personnel to convey guest needs and achieve smooth arrivals.
Education
DIPLOMA - Tourism And Travel Management
AKBAR ACADEMY OF AIRLINE STUDIES
Trivandrum, India 04.2001 -
Bachelor of Commerce - Tourism And Travel Management
MANNANIYA COLLEGE OF ARTS AND SCIENCE PANGODU
Trivandrum, India 04.2001 -
High School Diploma -
GOVERNMENT HIGHER SECONDARY SCHOOL CHITHARA
Kollam, India 04.2001 -
High School Diploma -
G.V.H.S.S KADAKKAL
Kollam, India 04.2001 -
Skills
- Reservation software knowledge
- Customer Service
- Team Leadership
- Reservation Management
- Strong negotiation
- Problem-Solving
- Travel industry knowledge
- Guest Relations
- Telephone reservations
- Teamwork and Collaboration
Timeline
Reservation Executive
Akbar Online Booking Co.Pvt.Ltd
05.2023 - Current
DIPLOMA - Tourism And Travel Management
AKBAR ACADEMY OF AIRLINE STUDIES
04.2001 -
Bachelor of Commerce - Tourism And Travel Management
MANNANIYA COLLEGE OF ARTS AND SCIENCE PANGODU
04.2001 -
High School Diploma -
GOVERNMENT HIGHER SECONDARY SCHOOL CHITHARA
04.2001 -
High School Diploma -
G.V.H.S.S KADAKKAL
04.2001 -
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