Haris Ansari
Mumbai Bandra East BKC
Summary
IT professional with extensive experience at Dell, specializing in IT infrastructure management and end-user support. Demonstrated success in executing IT projects and resolving complex technical issues. Proficient in Microsoft Azure configuration and M365 environment management, driving optimal performance and user satisfaction. Effective communicator focused on achieving measurable results.
Overview
10
10
years of professional experience
Work History
Engineer
63moons technologies
Mumbai
04.2024 - 07.2024
- Executed management and oversight of ICT-related cases across various domains.
- Led execution of new IT projects, ensuring timely delivery and alignment with objectives.
- Provided VIP (CMD) support for IT assistance, addressing critical technical issues efficiently.
- Team Leader.
- Handling Escalated Calls.
- Calls management.
- Assign to engineer.
Desktop Support Engineer L2
Microline Pvt Ltd. worked at client site in 63monns technologies
04.2017 - 03.2024
- Executed management and oversight of ICT-related cases across various domains.
- Led execution of new IT projects, ensuring timely delivery and alignment with objectives.
- Provided VIP (CMD) support for IT assistance, addressing critical technical issues efficiently.
Engineer Hardware Engineer
Dell
01.2015 - 12.2017
- Replaced laptop and desktop hardware components to enhance system performance.
Installed operating systems to ensure optimal functionality.
Provided end user support to resolve technical issues promptly.
Maintained asset, logistics, and inventory records for efficient resource management.
Education
SSC 64.12% -
Bhartiya Shiksha Parishad
12-2014
HSC 70.66% -
Bhartiya Shiksha Parishad
05-2011
Master of Science - 68.8%
NIILM University
05-2011
Skills
- Palo Alto
- Registered Firewall license
- Configure web and application filter
- Configure firewall rules
- Synced Firewall with AD server
- Make Firewall Inbound and Outbound policy
- IPSLA
- Configure IPSec S2S VPN and SSL VPN
- Configure Inbound and Outbound communication poliecies
- Integrate the SOC SIEM tool with the firewall to enhance security
- Monitor Firewall performance and reports on daily basis
- Managing L1/L2 network Switches and VLAN segregation
- AD Server
- Configuring and managing an on-premises AD server for Server 2019
- Creating and Managing AD users and Groups
- Creating and Managing AD group policies
- Creating DNS records
- Configure AD server Back-up
- Desktop
- Installing various Application Software's, Patches, Anti-virus, etc
- Installation and troubleshooting Network and Laser jet printers
- Installation & troubleshooting of mailing software (MS Outlook, Outlook Express/O365)
- OS installations windows and Linux
- Software Installations Visual Studio, SQL and CRM
- New users onboarding and provide support to end users
- Video conference support
- IT related issue and troubleshooting
- Installation of various operating system such as windows 2003/2008/XP/7/8/10/11,windows server 2008/2008r2/2012/12r2/2016/19/22
- Laptop and Desktop parts replacement
- asset records and maintain
- coordinating with vendors
- Patch management
- Hyper-V Server
- Create Hyper-V VM and managed infra from VM
- Configured Hyper-V server network switch manager
- Troubleshooting Hyper-V server or VM related issue
- Microsoft M365 and Intune
- Configure Laptop/Desktop in HybridAD using intune MDM
- Managing M365 and Intune through Admin dashboard
- Creating users and groups in M365 email server
- Creating Email rules for blocking external emails and domains
- Configure and Manage MDM and MAM for user Devices
- Microsoft Azure
- Creating Resources groups
- Resize azure VM and infra disk
- Azure disk snapshot
- Capture virtual machine and deploy new VM
- Creating Azure VM windows and Linux and Azure AVD
- MAC OS
- Installing OS and application, creating admin id password
- Set dynamic and static IP creating VPN for remote user
- Manage mac device through JamF creating policy applying rules
- Configure LAN WAN, Network storage, configure and manage server for mac individual for storage
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Affiliations
Playing Cricket, GYM, Fitness,
Timeline
Engineer
63moons technologies
04.2024 - 07.2024
Desktop Support Engineer L2
Microline Pvt Ltd. worked at client site in 63monns technologies
04.2017 - 03.2024
Engineer Hardware Engineer
Dell
01.2015 - 12.2017
SSC 64.12% -
Bhartiya Shiksha Parishad
HSC 70.66% -
Bhartiya Shiksha Parishad
Master of Science - 68.8%
NIILM University
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